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9 Ratings • 2 Comments

4.0
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Quality Rating

Highly Satisfied

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Wait Time
5 min

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Showing 9 of 9 Ratings

Geriatrically-challenged

Geriatrically incompetent--if not dangerous?!! Thankfully not a twin.

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Cold, uncaring and impatient

First, staff removed my mother's hearing aid to take her temperature in her ear without even asking permission (rude, to say the least). And don't they have an oral thermometer there? From the moment Dr. Kidd entered the room, she seemed cold and impatient. When done with Mom's exam, she quickly gave instructions for managing Mom's symptoms. I asked Dr. Kidd to slow down and speak up, as I didn't think Mom could hear her but Dr. Kidd did so only briefly. Dr. Kidd did give a written sheet with instructions, but I don't think she cared if we really understood her oral explanation or not. If she does not care about her patients, especially seniors, then she is in the wrong field. Summary: Dr. Kidd was cold, uncaring and impatient. No Kidding.

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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