This is really a shame that I even have to write a review and I have not even seen the Dr. yet. This experience was definitely not one to remember. First I called several times and they finally called back to schedule the appointment she says I am calling to speak with Ellie?? WHO?? I specifically called and left message that I needed to schedule for my son Eli and he is 6. Second I called the office again and the gal was so rude and she told me that I need to get my insurance information and that I needed to figure out how much my deductible is even though I told her we donât have a deductible. I have to pay a portion in full at the time of the appointment and all I wanted to know was how much?? âYou need to figure it out and call your insurance.â I work with insurance every day and we would never say that to a patient. Then she says âoh I remember you and you didnât have your insurance information âand I told her well you never asked for the information I have always had it. At that point I told her that I will not be bringing my son to your office and I will find another office and she said âOKâ. WOW who says that??? RUDE, RUDE, RUDE!!
