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Dr. Scott E Celin Is this you?

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27 Ratings • 7 Comments

4.4
  • 21
  • 1
  • 2
  • 0
  • 3

Quality Rating

Highly Satisfied

Wait Time
13.9 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 27 Ratings

Wonderful

Dr Celin is the best around... He is very concerned as a doctor tells you the truth about the situation. No other doctor will be my ENT but him. LOVE LOVE LOVE him....

Wait time
35 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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UPMC employee

Prompt service. Friendly staff. Great care.

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Atrocious Customer Service Skills

In my opinion if you select this group,be warned.If you miss an appointment you will pay, both monetarily as well as mentally. No matter what the reason for your missed appointment, no matter how valid your reason-you will pay. The Billing Department Staff is an absolute abomination, they lack basic human compassion, this is appalling for anyone working in health care. I was told I needed to write a Hardship letter stating the reason for my missed appointment, I wrote THREE letters, I called countless times explaining the situation, all to no avail. With no warning whatsoever, I received a notice from a collection agency. Based on how poorly I was treated I would NEVER recommend this group of physicians to anyone.

Wait time
20.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Staff is HORENDEOUS!

The staff here, especially the billing department are appalling. They have a 24 hour cancelation policy, that is STRICKLY enforced. DO NOT, I REPEAT, DO NOT have an emergency on the day of your appointment-unless you are hospitalized this is the only reson accepted. They will send you to a collection agency immediatlely, they WILL not listen, they WILL NOT try and help you, they DO NOT CARE. TRULY AWFUL, DISGUSTING PEOPLE.

Wait time
15.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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HORRIBLE!

High praise all around for Dr. Celin. My issue is the office 24hr cancellation policy and the billing staff. I find these people to be APPALLING! They ...

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Would Highly Recommend

Could not say enough wonderful things about Dr. Celin - From my first visit regarding my difficulty in breathing through my nose, to my nasal valve collapse diagnosis, to my follow-up after surgery, he has been superb.

Wait time
5.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Wouldn't recommend

I filled out this long questionnaire detailing all the symptoms and drugs I was on. Then an assistant came in and asked all the same questions, typing ...

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