A few weeks ago I had an early appointment with Joella and was kept waiting so long I rescheduled with Dr. Covello for 8:45 am this morning. Was happy that I was taken right back and told the doctor would be in shortly. 20 minutes later I am still waiting and no one comes it to even say she is running behind. I go to the front desk and they ask if I am ready to check out (as if I had seen the doctor). I checked out of the practice. They have a policy if you are more than 10 minutes late you might not be seen and I completely agree with that. But early in the morning you can be kept waiting with no indication of what is happening that that's not rude or disrespectful. Clinically Joella and Dr. Covella are great at what they do, but they need to get coordinated if they want to stay in business. There are many other dermatologists out there and I am already booked in another practice. Nice while it lasted.

Very kind doctor, friendly staff, clean office. Thank you

Dr. Covello and Joelle are the best! Received excellent care! However, after going every month for 8+ months and not being notified of any balance due, all of a sudden I was informed I owe $500. The office manager demanded I pay immediately, and would not let me talk to the doctor about a side effect of my medication until I did so! After she lied repeatedly, she got mad that I contested that I should have to pay immediately without notice, and said that I cannot be a patient there anymore! She was on a power trip, and the whole situation was completely unprofessional! If I had a serious side effect of my medication, I would call Kline & Specter and collect beaucoup bucks for professional negligence/medical malpractice! Then again, maybe I just will, I met Mr. Kline many times at Drexel! Stay away!!!!