Dr. Silburn Wilson Thomas, MD

The staff is they way they are because of the Doctor, no medical professional would EVER treat any individual seeking help the way this office does. I am extremely disappointed in the lack of empathy shown by this office and i am genuinely concern for his current patients. This office needs a government check in.

Very outdated office with messy paper files at the reception. Customer service is horrible. The receptionist is a very rude, arrogant person with no manners. While I was filling out my papers, she was yelling at another patient on the phone, calling her a liar. Then she told me she can't see me because Dr. Thomas is not my doctor. I showed her my insurance card with his name on it. When she called me a liar, I called my insurance company. They confirmed he is my doctor and it is written there. When they wanted to talk to the receptionist, she yelled at them too. They told her there is a confirmation number and my insurance card is ok, she was just yelling at them that she doesn't believe them and we are just wasting her time. When they told her to refresh her computer, so she could see that all my info is correct, she just said: "I'm not doing that, I'm not doing any crazy things for you, we are done." And all this while the Dr. is sitting right next to her. So, I guess he likes to… treat his patiens like that. And yes, she was right. We are done. I am never going to this office again.

This place is old and outdated and the receptionist is rude, accusatory and patronizing. Listen to the other reviews and steer clear of this place. I've never been to a more unprofessional establishment in my life.

My mother had an app. with Dr. Thomas & was turned away by the receptionist (his wife) b/c she had an unpaid copay of $15 in march. The receptionist took my mother's co-pay of $15 for the current visit & stated my mother would not be seeing the doctor today unless she paid her co pay from march.My mother was never notified of the missed co pay. My mother stated that she did not have the money right now & the receptionist told her that she just gave her change, so she should use that,embarrassing my mother in front of other patients. The staff is rude and the doctor acts oblivious. Most of their patients are elderly and they take advantage of them. This office is outdated, the receptionist doesnt even use the computer. still paper charts and no modern equipment.

Dr. Thomas is a great physician. I was referred to this clinic a few years ago by my then boyfriend and mother (now husband and mother in law) and was happy with the care I received. However, too bad the customer service is horrible at this office. His wife/receptionist is very rude. I called to schedule an appointment for an updated physical because I hadn't had one in years and was told I no longer could be serviced because of uncertainty about me being seen some place else. Her concern was if I had a recent physical someplace else for the year they would not get paid. After repeatedly telling this woman I haven't had a physical any place else and the last time I had a physical was at this office, she continued to question me as if I was a liar. To make matters worse, she insulted me by insinuating that my visit to my GYN for prenatal care is considered a physical and insurances will not pay for a regular physical with a PCP. Instead of her verifying with my insurance… company as opposed to making up her own rules, she continued to be discourteous and belligerent. Iâ??m definitely looking into another primary care doctor who places more emphasis on quality over quantity. I have a few family members who are seen at this clinic. I will be sure to let them know as well.

My wife and I have been patients of Dr Thomas for over 20 years he is everything to like about your Dr but his secretary is not receptive, very rude, turns me off. We are in the process of finding another PCP. Surely there will come a day when all his patients will walk away unless he cleans house.

Dr. Thomas is a very well manner person, on the other hand his staff ( his wife) is very rude , She need to realize that its a place of business and we the patient should be treated with respect, She is not in a position to decide when or if Dr. Thomas can call back a patient. Maybe he should consider leaving the wife at home and get a real professor staff member to run the office.

I called his office to speak with the Doctor regarding one of his patients being evaluated at our hospital for a Kidney Transplant. His receptionist was EXCEPTIONALLY rude and would not help out by faxing over this patients documents. When I asked to speak with Dr. Thomas or leave him a message she told me she would not let me do that and then she hung up on me. This is a disgrace to the patient! I was told by the patient that his secretary was this way and by reading these reviews I can see other people have had this problem. What a shame that one medical professional cannot talk to another medical professional. Unbelievable!

I have been a patient of Dr. Thomas for about 10 years, I'm find him to be a kind and gentle doctor who is genuinely concerned about your health. On the other hand his secretary; his wife, is extremely rude and arrogant . She belittles patients and doesn't seem to possess the capacity to speak appropriately to them. I called to make an appointment; she then asked me why do I want to see the doctor. I told her that I think I may have the flu. She then stated that I couldn't come in because I would contaminate the office. Then said "if you took a flu shot, you wouldn't be in this position... the phone is ringing", then hung up on me. It is a shame that Dr. Thomas has her as a secretary, he is a nice man and a great doctor. It is unfortunate that his wife will eventually chase all his patients away.

I called today to schedule an appointment for my father-in-law and the receptionist was rude and would not let me schedule an appointment saying my father-in-law was too sick to see a doctor. When I asked to speak to her supervisor she refused and hung up the phone on me. I was shocked at the behavior of Dr. Thomas's staff. I had heard he was a good doctor. I'm very disappointed to see that behavior is allowed in his office.