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Dr. Sneh Kapila Is this you?

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19 Ratings • 5 Comments

2.3
  • 5
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Quality Rating

Neutral

Friendly Staff
Promptness
Wait Time
30.8 min
Appropriate Followup
Spends Time With Me
Easy Appointments
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Accurate Diagnosis

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Showing 12 of 19 Ratings

One Star

Posted on July 28th, 2017

I never had a dr. That would charge you extra if you ask them to call in a refill. I went a year without see her, only her msn.

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One Star

Posted on July 14th, 2016

Dr. Kapila is OK---Does a lot of writing--little talk--any thoughts of suicide? Office staff is rude, not understanding and not knowledgeable of medicaid insurance. Will bill outrageous prices for needed paperwork if needed by medicaid workers, doctors, etc. Because we refused to pay a bill that our son did not owe (a medicaid isuue), the doctor refused to see him (a violation) and has since decided that she will no longer accept medicaid and will no longer see our son, even if we pay the medicare deductable. This practice is not worth the effort!!!!

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Don't expect a friendly office staff.

Posted on May 18th, 2015

Dr. Kapila was ok. She was not very friendly, never cracked as smile, and when reviewing my history asked some detailed questions that no provider has ever asked me about a specific traumatic event. She claims to have worked with victims of trauma before, but I doubt it based on her questions. Her office staff is terrible. Not friendly, and completely unwilling to do a little extra work and make a couple extra phone calls to help get my claim paid. They were unwilling to submit the claim themselves which is exactly what my health ins. said they should have done. Because they are unwilling to do this, it appears I am out $200. They called me the day before my appointment (I had been waiting over a month for this appointment) to tell me I would need to bring in $350 to be seen. Natasha, who handles billing, is unwilling to provide information that is not provided on the receipt you are given. FYI... You will need the "NPI number" (she told me it starts with 170, but refused to give me the rest of the number) of the facility and provider. You will also need the FAX number. Both of which are not on the receipt. The tax id number is the same as the "SSN or EIN" number you will see on your receipt. The problem (other than the astonishingly terrible customer service) is that Dr. Kapila is in the PHCS network, but will not give patients the discounts that are due to patients in the PHCS network as stated with the providers contract with PHCS. I would never have gone to this provider if they weren't in the PHCS network. The crazy thing is that she is STILL in the PHCS network, but not honoring the contract that is signed. It's not Dr. Kapila's problem though. She already has my $350. Natasha suggested I get on Obamacare. She said they don't have any problems with Obamacare. Real patriot, that Natasha... She would rather I spend everyone's tax dollars instead of using my private health insurance. If you can avoid Dr. Kapila, I would. I'm never going back.

Wait time
50 minutes
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Disappointed

Posted on February 24th, 2015

A patient's continued well-being is no longer a top priority.

Wait time
56 minutes
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Five Stars

Posted on January 16th, 2014

Excellent psychiatrist! Saved my life.

Wait time
30 minutes
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Five Stars

Posted on August 14th, 2017

Five Stars

Posted on February 15th, 2017

One Star

Posted on April 26th, 2016

Wait time
10 minutes
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Appropriate Follow-up
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One Star

Posted on April 23rd, 2016

Wait time
10 minutes
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Friendly Staff
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One Star

Posted on April 22nd, 2016

One Star

Posted on March 16th, 2016

Five Stars

Posted on August 28th, 2015

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