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17 Ratings • 5 Comments

3.1
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Quality Rating

Satisfied

Accurate Diagnosis
Wait Time
22.5 min
Promptness
Friendly Staff
Bedside Manner
Easy Appointments
Spends Time With Me
Appropriate Followup

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Showing 12 of 17 Ratings

Complete lack of care

Flax is not very friendly. Put me on penicillin and had to go to my regular doctor because of symptoms due to that medication. My doctor wrote a recommendation asking Flax to prescribe me something different for the acne because I could not handle the penicillin. Flax disregarded the letter. Three weeks later I went in to request a different medication or any attention at all to the letter in person. Was told he would call in a prescription later in the day. Never did. Not going back. Cancelling my next soonest appointment with him...in FEBRUARY. Also could not come up with a diagnosis for a weird skin issue on my feet years ago. Said he just "had no idea" what it was. Very unprofessional. Didn't seem slightly interested in finding out either.

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
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One Star

Misdiagnosed a melanoma. Thank goodness I got a second opinion!

Wait time
15 minutes
Easy Appointment
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Excellent doctor, great staff.

I've been a patient of Dr. Flax for many years. In my opinion, he's an excellent doctor, I've never felt rushed, he always has time to answer my questions. He and his staff are very friendly.

Wait time
20 minutes
Easy Appointment
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T

Dr Flax totally disregarded my concerns and acted as if I had wasted his time. Told me not to come back unless the mole changed (it did not) A doctor at a family practice removed the mole that I was concerned about and found that it was melanoma. I have <0 confidence in Dr. Flax!

Wait time
30 minutes
Easy Appointment
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Super Doctor & Staff

Dr. Stephen Flax is tops in his field in my opinion. He takes time to actually listen to what you are saying, then he discusses with you solutions to your problems in layman terms. You feel like a human being, not a number on a medical chart. Bot Dr Flax as well as his nurse and office staff are warm, welcoming, and caring individuals. if you need to call the office in Winchester, VA, no fear, there will be a friendly voice on the other end answering your call.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Wait time
50 minutes
Easy Appointment
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