Dr. Susan Biegel, MD

Zero Stars for an unprofessional and unorganized office starting at the top. I had an appt on the 30th of December. Dr decided to take the day off without canceling my FAA mandated appt. Showed up and office said they had no Dr. To see me

First off, I would like to say this review concerns Dr. Biegel herself. Her staff was wonderful, kind and understanding. Karyn, the phlebotomist was amazing and has a wonderful spirit along with her smile. I was referred to this Doctor as she is a community care specialist who works hand in hand with the VA (Veteran's Affairs) to ensure that Veteran's get quicker treatment than what can be promised at a VA clinic due to time and location. I left this office feeling forgotten and unimportant as a United State Marine Corps Veteran due to her treatment. The first appointment, she didn't even bother seeing me and sent someone else. The second, I brought supporting documentation from the VA that I have mobility issues and am 100% disabled (this was a several year process with lots of doctor's appointments, x-rays, CT scans, MRI's ect). "I don't care" were her words. "It doesn't matter, she didn't write it in her notes" when I told her that the x-ray tech commented about my knees being… swollen when she did the x-ray. I had asked her to sign a form that allows me to get a disabled veterans plate and on her way out the door, she mentioned how she would rather see on her own (ignoring everything that I was telling her and showing her, (I even pulled up the exact diagnosis from the VA)) and how she didn't know what the VA did to determine my disability. She then said "I would rather wait and sign this paperwork for someone who is actually disabled." Her staff (who she was incredibly rude to and downtalking the entire time) was stunned and apologized profusely and after years of mediocre/awful treatment in the Marine Corps, I can say that she is hands down the most unprofessional, terrible bedside mannered, heartless and unempathetic doctor, I have ever encountered. It made me feel like she immediately judged me based on how I looked and had absolutely no interest in my wellbeing. I understand that I do not look disabled, but I have done the proper process and my mobility is affected to the point that there are everyday things that I don't do. Some examples are (getting down on the floor to play with my children because I struggle getting up, avoiding family events because of the inevitable knee pain, and accepting being in constant pain as the norm). To be treated as a low-class human being because I don't use a cane or have grey hair was dehumanizing and shows the stigma that our younger veteran's face when we try to take care of ourselves and seek what we deserve after signing the dotted line with no questions asked. Dr. Biegel should be ashamed of herself and frankly, with providers like her, I can understand why 22 a day Veterans take their lives

I have been a long time patient with Dr Biegel and have been happy with the care I have experienced until lately. I had an injury that was quite painful and the receptionist refused to accommodate me. Only had an appointment available 3-4 weeks out! I was given no help whatsoever. I guess becoming a bigger medical practice does not mean becoming a better medical practice, especially with patients who have put their trust in you, that your doctor will be there for you in time of need. Pity. I happened to check the reviews and was surprised to see a 2.3 rating on yelp, kinda tells you what you need to know and how things have changed. I will be seeking a new doctor.

Dr Biegel has been seeing me for many years. I find that she covers all bases and is accurate, also picks up on problems you do not think are problems. Dr Biegel offers services in her office that are above and beyond and goes the extra mile to make sure that you are aware of what you, as the patient, need to take care of, and what else she can offer you as your medical doctor.

Good luck communicating with this office. Two days ago I called in with a sore throat and swollengland and 48 hours later, nothing. Then I call in and find out they just got the order for my prescription and will call it in. That was 9:30 am . It is now 3:30 and nothing. I call in and sit on the phone on hold for 20 minutes and still nothing. This is nothing new, by the way.

when I went to this office the only person I could see was a PA, never the doctor. She scared me out of my mind by telling me I had a serious illness based on just a few symptoms, no lab work, no exam had been done yet. Seriously incompetent

In my experience with this office, there have been many times I have called requesting an appointment and have given detailed information about whatever has me calling. Every single time I have called and given this info, I've been told they will relay my message to the doctor and get right back to me. I never get called back within the same business day and often I end up calling back to follow up because they don't call back at all! exceptionally unprofessional. Most of the time, they end up just calling in a prescription which is sad because I actually wanted to be seen, but the very few times I really just needed a prescription (for cough syrup or 800mg ibuprofen), those are the days where they want me to come in and be seen but have no appointments available for days! It is easier to be seen in Urgent Care than deal with this office. They are attempting to juggle more patients than they can or should and their service is being negatively affected because of it.

So I came in because I was having h-pilory symptims I saw a Male doctor in her office (he was great) he answered any questions I had and was super professional. The problems began with me having to call about 5 times after I was told results were in till finally they called me to tell me the test was positive(I knew that) I was at the time 5 months pregnant so she said she "did not know" which medicines were safe. .. she then prescribed amoxicillin and something else. After talking to my ob gyn she prescribed me the right medication. About a month later I get a call that my blood work is in and my cholesterol is high that i need to eat lean meat and lots of greens, well I already do that due to the h-pilory symptoms and it turns out while you're pregnant your cholesterol is supposed to be high and they tell me I'm vitamin d low This is a month and a half after the results are in . So I tell them I have finished my medication and need to be retested for h-pilory again and they act… like they don't know what om talking about then say I'll ask the doctor and call you back... 2 weeks later and have not heard from them. Lack of knowledge horrible communication and care.

Extremely knowledgeable and caring doctor and very helpful and friendly staff.....recommend Susan to anyone. Also able to do many services at her office that would normally require a referral to another doctor

Was very quick at getting back to me today am very sick and she got back to me very quickly with medications faxed to my Pharmacy. Thank You