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Dr. Susan H Heller Is this you?

About Dr. Susan H Heller

Dr. Susan H Heller, MD is a Doctor primarily located in Irving, TX. She has 28 years of experience. Her specialties include Pediatrics. Dr. Heller is affiliated with Baylor Scott & White Medical Center Irving. She speaks English.

Rating Overview

22 Ratings with 7 Comments

The overall average patient rating of Dr. Susan H Heller is Great. Dr. Susan H Heller has been rated by 22 patients. From those 22 patients 7 of those left a comment along with their rating. The overall rating for Dr. Susan H Heller is 3.6 of 5.0 stars.

Mapbox Map of Dr. Susan H Heller

Primary Address

Charlotte Radiology Pa

2021 N MacArthur Blvd Ste 250
Irving, TX 75061
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Specialties

Dr. Susan H Heller has the following 1 specialty

  • Pediatrics

    A pediatrician is a doctor who specializes in the regular care of children, as well as the diagnosis and treatment of illness in children. Young patients are often more complicated to treat because they are still growing and developing.
    While pediatricians may sub-specialize in specific therapy areas like oncology, surgery, ophthalmology, and anesthesiology, in general, pediatricians provide services like vaccinations, health exams, and treatment of common ailments and injuries. In addition, pediatricians are trained to handle the complex emotional and behavioral issues faced by children, especially during puberty.
    Pediatricians normally see their patients from birth until the age of 18, although some may agree to treat patients into their early 20s, if requested.

  • Expertise

    5 Expertise

  • Physical
  • Vaccination
  • Check-up
  • Immunization
  • Pediatric Diabetes

Board Certifications

See the board certifications this doctor has received. Board certifications provide confidence that this doctor meets the nationally recognized standards for education, knowledge and experience.

Reviews

Showing 5 of 22

One Star

This was my 2nd time here. With dr.heller The first time she had trouble getting me a prescribtion for my son's vomitting now this second time she never entered the room and didnt even bother to check my son with his ear infeccion and bronquitis. She saw that i was opening the door trying to talk to her ask her if she was going to check him she made an ugly face and just passed by. We were there for almost 2 hours. Please dont go here they are not very efficient staff they dont speak to you nicely they dont give a flip flop if your child is sick Dont waste your time here

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
One Star

My son has been seeing this doctor for almost 3 years,but I think it is time to go now. The ladies that answer the phones for appointments are very rude.(As if they have any health professional background) one of the girls told me " you can not just schedule an appointment to talk,the doctors do not do consultations),so I am like oh, what happen to patient/doctor relationship. I must say I love the NP Shelia,she was the only reason why I stayed,but no longer.

Wait time
50 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
Part of our Health care family.

The waiting room experience is a bit overwhelming. Always crowded and very slow moving. Understandable working with a lot of tiny personalities! Dr. Heller is always very friendly and does everything she needs to do to correct our health issues. My boys have been going there for 13 years. Our older one graduated this year and moved upstairs to a Family dr. Our boys have experienced many major health concerns over the years and Dr Heller has always walked us thru each situation. She is part of our health care family.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
dr heller is ok

dr heller good doctor but take too long for appointment mre than one hour

Wait time
55.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
Bad Service-

First, I would like to say its no the doctor but just bad service. Time spent on calling in for an appointment was 20 minutes to even get a live person..Time spent waiting to be called to go in the back to see the doctor was 45minutes even when I had a appointment. I believe they over book and have too many people with little staff they have. Waiting in the room so someone can see my child was 15 min then the doctor finally came to see us it was for I belieive 5 minutes. My overall experience with them was very poor. I tried my best not to go to another facility for my son but I just finally broke down and did it. I called in for his 9 months appointment and it took me forver to get a real person. I know some places are busy but 20 min on the phone was just not right. When I finally got someone I tried to explain how unhappy I was and that maybe I should swith facility the person just said ok and hung up. So to anyone looking for a doctor or facilityfor pediatrics dont go there. You will be wasting time.

Wait time
45.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown
  • Hospital Affiliations

    Dr. Heller is affiliated (can practice and admit patients) with the following hospital(s).

  • Education

    28 Years Experience

  • The University Of Texas School Of Medicine At San Antonio

    Graduated in 1990

  • University Of Texas Health System

    Residency

  • Accepted Insurance

    Dr. Susan H Heller accepts the following insurance providers.

  • Aetna
    • Aetna Choice POS II
    • Aetna HMO
    • Aetna Managed Choice POS Open Access
    • Aetna Signature Administrators PPO
  • BCBS Blue Card
    • BCBS Blue Card PPO
  • BCBS Texas
    • BCBS TX BlueChoice
  • Cigna
    • CIGNA HMO
    • CIGNA LocalPlus
    • CIGNA Open Access Plus
    • CIGNA PPO
  • Humana
    • Humana Choice POS
    • Humana ChoiceCare Network PPO
    • Humana National POS
    • Humana Preferred PPO
  • Imagine Health - SmartCare
    • Imagine Health SmartCare
  • Multiplan
    • Multiplan PPO
  • Scott and White
    • Scott and White PPO
  • United Healthcare
    • UHC Choice Plus POS
    • UHC Navigate HMO
    • UHC Navigate POS
    • UHC Options PPO
  • View by Location

Locations & Directions

Charlotte Radiology Pa, 2021 N MacArthur Blvd Ste 250, Irving, TX
  • Nearby Doctors

    Dr. Susan H Heller is similar to the following 3 Doctors near Irving, TX.