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Dr. Susan Underwood Is this you?

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10 Ratings • 4 Comments

3.1
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Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
15 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 10 of 10 Ratings

Excellent physician

Posted on September 4th, 2015

Dr. Underwood has been my PC for a number of years. Professional and current. Knowledgeable, caring, pleasant and thorough. Always willing to answer questions and takes the necessary time to explain things clearly. I would rate her as one of the best.

Wait time
10 minutes
Easy Appointment
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Friendly Staff
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Spends Time with Me
Appropriate Follow-up
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One Star

Posted on February 4th, 2014

After arriving 15 minutes early for my last two visits, I was made to wait over an hour in the waiting room, then another half hour in the exam room before seeing the doctor. Dr. Joe is completely unprofessional in appearance, wearing dirty pants and his tie on inside out! Dr. Underwood has the bedside manner is totally uncaring, giving her i pad more attention, and lacked eye contact and compassion. having been a patient there for about 10 years, it's obvious they've grown their clientele without the capacity to accommodate properly. The waiting room has never been updated and is drab and uncomfortable. I definitely not be back.

Easy Appointment
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Poor diagnostition

Posted on August 7th, 2010

Would not let her diagnose my dog let alone someone I loved and care about

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Very compassionate physician

Posted on July 25th, 2008

Easy Appointment
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Friendly Staff
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Appropriate Follow-up
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Five Stars

Posted on June 29th, 2016

Easy Appointment
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Three Stars

Posted on January 28th, 2016

Wait time
20 minutes
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Three Stars

Posted on September 29th, 2015

Wait time
15 minutes
Easy Appointment
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Friendly Staff
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Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on March 11th, 2015

Four Stars

Posted on February 16th, 2009

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One Star

Posted on February 24th, 2008

Easy Appointment
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