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Dr. Thomas Keith Is this you?

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8 Ratings • 1 Comment

3.0
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Quality Rating

Satisfied

Promptness
Wait Time
17.5 min
Spends Time With Me
Bedside Manner
Easy Appointments
Friendly Staff
Appropriate Followup
Accurate Diagnosis

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Showing 8 of 8 Ratings

Appalling

Posted on July 9th, 2017

I just had an extremely disconcerting experience at this urgent care location. I am visiting from out of state because my mother has cancer. Prior to arriving in Florida, I was diagnosed with an upper respiratory infection and prescribed a 10-day course of Augmentin. Given the fact that I am an asthmatic and have a history of respiratory infections, it did not surprise me that I was still not 100% better after finishing my antibiotics. I subsequently went to Venice Urgent Care to see a doctor and request a 5-day extension of antibiotics. The doctor I saw, Thomas Keith, entered the room at 12:19 PM and left within the EXACT SAME MINUTE. He was completely dismissive of me and my concerns, refused to listen to my medical history, and insisted that what I had was viral. I tried to explain to Dr. Keith that both my mother and infant son are also currently on antibiotics, and that I generally require a longer course of treatment to dispel respiratory infections. I also requested an exam to seek the doctor's opinion. Dr. Keith seemed to view my request as an affront to his supreme knowledge and became belligerent. When I asked him why he had not checked my sinuses or felt for swollen glands, he snapped: "Well you knew exactly what you wanted already! I didn't even want to prescribe you anything, but you insisted!" I repeated my question and asked why Dr. Keith hadn't given me more than a minute of his time, to which he responded by ripping the otoscope off the wall, shining the light directly at me, and mocking me: "You want me to check your throat?! Here!" He proceeded to rant: "You want a chest x-ray?! Let's do one!" I was shell-shocked and asked Dr. Keith: "Why are you patronizing me?" To which he taunted: "Well this is what you wanted, isn't it?!" I have never had an experience like this ANYWHERE. I am APPALLED.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on July 9th, 2017

Five Stars

Posted on October 10th, 2016

Five Stars

Posted on May 4th, 2016

Two Stars

Posted on March 3rd, 2016

Four Stars

Posted on November 15th, 2015

Wait time
20 minutes
Easy Appointment
Promptness
Bedside Manner
Spends Time with Me
Full Review Rating Breakdown

One Star

Posted on March 27th, 2015

Five Stars

Posted on September 8th, 2014

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