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Dr. Thomas Hester Is this you?

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4 Ratings • 1 Comment

3.0
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Satisfied

Friendly Staff
Promptness
Wait Time
20 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 4 of 4 Ratings

Didn't follow up in person for an important surgery for my daughter

Posted on February 23rd, 2017

Dr. Hester Told us he would review my daughter's cat scan and discuss the surgery implications, instead his surgery coordinator called and told us he looked at the CAT scan and confirmed my daughter needed surgery and when did we want to schedule it. Very insensitive, and he must assume that we had no interest in discussing the surgery options. Turns out thanks to our own research, there are different schools of thought about what surgical approach is best as well as different tools being used, and he didn't bother to discuss any of those important points with us or even speak to us in person. Maybe some people just blindly trust a doctor to cut open their 13 yr old duaghter's face and ear and don't care or have any questions for or about the doctor doing it, but I can't imagine who would feel that way.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on October 14th, 2017

Wait time
10 minutes
Promptness
Friendly Staff
Bedside Manner
Appropriate Follow-up
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Four Stars

Posted on October 6th, 2015

One Star

Posted on August 19th, 2014

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