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Dr. Thomas L Lawrence Is this you?

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13 Ratings • 2 Comments

4.1
  • 7
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Quality Rating

Highly Satisfied

Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
10 min
Easy Appointments
Promptness

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Showing 12 of 13 Ratings

Unfriendly atmosphere!

office staff rude..including his daughter..in charge of staff Dr not very friendly..cold, disinterested..perhaps ready to retire

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ok if you can tolerate rude office staff

He is allright, not so good at filling in patients with the procedures leading up to cataract surgery. Seems to be a nice fellow, just not so great on communication. Office staff here is a big problem, off the wall rude. I was charged an inaccurate co pay for one visit, and I did request that it be refunded back to me rather than held until my next years appointment. They were good at refunding the money within 3 weeks time. I did see this doctor two times one year apart so I did give this facility the college try. I wanted to know what my 20% co pay was for cataract surgery. (Im on Medicare and Florida Blue) my insurance told me I was responsible for 20% of the facility charge for the procedure, and were very helpful. Well this is where it got ugly. I asked the staff what that would be, they did a lot of going around in circles, the office manager was rude to me and hung up without saying good bye, and as a result I went to my primary and asked her to recommend someone, which she did. However the office manager did tell me I had a cataract in the other eye too which was news to me which i think the doctor should have apprised me about. I initially went there on a friends recommendation, she loves him. I however will go for my procedure to a Dr. my primary physician recommended. This poor Dr. probably has no idea that the front office staff are rude, but that's something I would hold him responsible for. Wouldn't recommend him for that reason. Communication issues both back and front office.

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Four Stars

Five Stars

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Three Stars

Easy Appointment
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Four Stars

Easy Appointment
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Three Stars

Five Stars

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown ttcqeayetrwczwezdueawsrsbdyr

Five Stars

Five Stars

Wait time
10 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Five Stars

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