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Dr. Thomas J Mcphee Is this you?

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15 Ratings • 2 Comments

3.9
  • 10
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Quality Rating

Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup
Wait Time
43 min

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Showing 12 of 15 Ratings

One Star

I love Dr McPhee but trying to reach anyone in their offices is impossible. On top of that, I went to my appointment and was told to expect to wait one and a half hour!! Seriously! I made an appointment so I could be seen. Not to sit in an office. Absolutely unacceptable.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
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Woman on the phone was rude and impatient

She spoke in a condescending manner, she cut me off several times to deliver a scripted response before waiting to hear my needs. She only cared to learn my insurance information and couldn't wait to get me off the line. If you speak with Melissa you know what I'm talking about.This doctor was refered by my neurosurgeon because he trusts McPhee's accuracy and works with him often. Based on the recommendation I expect the rest of my experience to improve.

Friendly Staff
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Two Stars

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Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

Five Stars

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

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