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Dr. Thomas Tan Is this you?

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17 Ratings • 4 Comments

3.1
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Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
32.2 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 12 of 17 Ratings

Competent, but disrespectful!

Posted on October 27th, 2015

Dr. Tan in a competent doctor (by all means not the the best) but his bedside manner is awful. He is rude and inconsiderate of even thr most basic manners. He interrupts when the patient is speaking and talks over the patient. It happens each time we go in for an appointment. We have been seeing him for several years because he's the closest provider that accepts our insurance. But todays visit was the last straw. We arrived on time and still had to wait over an hour and a half to get seen! This was because someone else checked in with the same first name as mine (but not the same last name) and the front desk cancelled MY appointment. Needless to say, we are going to find another pulmonary specialist.

Wait time
56 minutes
Easy Appointment
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mr

Posted on November 30th, 2013

this guy is not worth your time or money .He's ego doesn't match he's skill level .He will not return your calls or follow through with what he says he will do. I think he is a quack.

Wait time
30 minutes
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GREAT PHYSICIAN, BUT HIS OFFICE COULD USE SOME TWEAKING

Posted on September 16th, 2010

Overall, Dr. Tan is an excellent physician. He is very caring and it seems like there is never an "off limits" time to contact him for an emergency.Suggestions:Dr.Tan spends more time with each patient than the average physician, which he should be lauded for, however his patients are scheduled at the faster rate found in most offices. Examine the time the Doctor takes with an average patient and schedule accordingly.Recruit and hire an experienced RN to efficiently manage the (non-physician) medical operations of the office. Give the RN sufficient pay & benefits to keep him/her as a long term employee. An experienced nurse, with a detailed knowledge of the physicians preferences and trusted by the patients is a valuable asset. Such a nurse could preform triage over the phone and provide sympathetic hand-holding when patients call in with questions. The Doctor's time would be freed up to concentrate on more important matters.A wheelchair door should be installed on the front door of the building and the door leading into Dr. Tan's office. I find it strange, since the building is relatively new, such a door was not installed as the building was constructed. It is a glaring anomaly wheelchair doors are not installed. The lack of the doors provide opportunity for negative thoughts as people come in and out:"Why would a doctor with his clientele not have a handicapped door?"Another person who would help the office's professionalism is a qualified Office Manager to handle the business operations with the authority to take care of day to day matters. The Doctor should delegate (but verify) the business operations. Relatives of the Doctor should not be hired for the office. While competent, they could be unknowingly disruptive. A non-relative employee may have difficulty dealing with the dissonance of giving direction to an employee who may be lower in the hierarchy, but is seen as having the imprimatur of the Doctor.

Wait time
40.0 minutes
Easy Appointment
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Friendly Staff
Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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Five Stars

Posted on March 4th, 2009

Dr. Tan Is The Best Lung doctor In The Tricities.

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One Star

Posted on October 18th, 2017

Four Stars

Posted on May 24th, 2017

Four Stars

Posted on May 23rd, 2017

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Four Stars

Posted on May 23rd, 2017

Three Stars

Posted on April 20th, 2017

Five Stars

Posted on August 11th, 2016

Four Stars

Posted on January 28th, 2016

Easy Appointment
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Five Stars

Posted on November 9th, 2015

Wait time
15 minutes
Easy Appointment
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Appropriate Follow-up
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