Dr. Todd Kreig Cowan, MD

Very good good

Could not be more pleased with the treatment I receive from Dr. Cowan.

Explains thoroughly in terms I can understand and endeavors to motivate to good health.

Excellent. Very courteous, professional and personable. Excellent

Great staff and the best Doctor I ever had

Dr. Todd Cowan made me feel at ease when listening to my questions and concerns and even provided methods and outcomes to move forward. Extremely experienced and professional.

Patient. Not in a big hurry.

Always a very good experience when I come to Healthfirst

I almost always see Dr. Cowan I have been with him for years. I love his office. I love his staff and when I have to see a PA they are wonderful.

Patients BEWARE and take caution before visiting this clinic! Here are the cautionary details from my experience: A few weeks ago I called to book a new patient appointment, which is fully covered by my insurance provider as preventative care. On the morning before my appointment, the office called me to cancel, because the provider (Laura) was not in the office. I rescheduled for the next available appointment the following morning with Francesca. When I arrived for my appointment the person at the office asked me for my ID and my insurance card. They then asked me for my credit card and told me there would be a $139 fee for my visit. I told them this was incorrect because my visit was covered by my insurance and they replied that I could work that out with insurance later and that if I wanted to keep my appointment I needed to pay $139. During my appointment with Francesca, which lasted 30 minutes, I did not receive the care that I was told I would receive and that I had… requested when I booked my appointment (a physical) and instead I was scheduled for a physical during another visit. A few days later I received a bill for another $74. I immediately contacted the office and they told me that my appointment was for another reason than what I originally booked my appointment for. They billed my insurance $500 for this 30 minute visit and withheld the care that I was expecting, without any explanation. I visited the clinic to speak with their Practice Manager, Estelle, who told me they would speak with the provider, Francesca, to try and understand what happened and then get back to me. That was over a week ago. I called on Monday and left a message, but did not received a call back. I called again today and spoke with Estelle, who told me they spoke with the provider, Francesca, who told them they spoke with me "at length" about about this (which is simply not true). I told Estelle this was not true and that no point was it explained to my why I did not receive a physical during my visit (as I had requested!). I told Estelle I was very disappointed in the care that I been provided to me – and she literally replied on the phone "OK." – nothing more. I then told Estelle that I was very disappointed in the communication by the staff and she literally replied on the phone "OK." – nothing more. I then told Estelle that I would be making a complaint - and, yes you may have guessed it, she literally replied "OK." and nothing more. Based on my experience, if you are looking for a trustworthy and honest healthcare facility and provider, please take my experience with Texas Health Family Care on 5750 W Vickery Blvd to heart. I am incredibly disappointed not only with the lack of care that I received, but also the lack of respect that I was given as a patient. This is incredibly upsetting and I don't want any other patients to go through my experience.