While I am hesitant to leave a 1 star review when I did not see the doctor herself - who you hire is a lot of it, and that is the reasoning for this review.
I made an appointment via the ZocDoc app regarding an infection and a question I had of personal, female nature. When my appointment came around, it was suddenly that time of month and I emailed the office to see if I should reschedule the appointment. I was told that, yes, I should reschedule, and to call the office. I called the office and talked with Ashley, who I had been emailing. In emails, and on the phone, she was pleasant and friendly. I confirmed with her the need to reschedule for the following monday (Today) at 2pm. All was set up, and I was good to go. I thought.
Upon entering the office I was met with a very different atmosphere than I expected. There were two receptionists, one who was on the phone and the other looking pretty morose, so it made for an awkward "Hi, I'm Chelsea, I have an appointment at 2?" One… of the receptionists, Ashley, finally asked my name again. After an awkward pause I was told that I was not on their schedule today. As pleasant as I could, I tried to mention that I recognized her name and it was indeed her that I spoke with on the phone a week earlier. She then asked what I was in to see the doctor for. I awkwardly explained, in front of the waiting room visitors, that I was in for an infection that had subsided, but was recurring, and had some other questions of a personal nature for the doctor. I *really* did not feel like going into the private details of my vaginal concerns with a grumpy receptionist and the rest of the waiting room. She then announced that it shouldn't matter if I had to reschedule because the infection had subsided anyway. I again awkwardly tried to mention that there was another "bump" issue I was concerned about, quietly, which she did not acknowledge. I felt extremely uncomfortable at this point.
I was mortified that most people in the room now knew more than they should and that she was finding excuses to blame me for her mistake. She then further explained that because I initially booked online and then called in to reschedule that their system was not set up to handle that. Which, fairly, is not my problem, since she took the booking on the phone herself and confirmed it. She "sincerely apologized" at this point in a voice that was the opposite of sincere and apologetic, asking more questions about when my last annual pap smear was - which did not matter because it was clear at this point I was not getting in today anyway, repeating more about how my infection had subsided and that she could get me in next week, but told me to call instead of booking online. The online booking system seemed to work - it's when I called that she messed it up! Trying to maintain my diplomacy, I mentioned that I had actually taken the entire day off today for this appointment, and had driven 35 minutes to get to the office, and really was not interested in rescheduling, to which she was not empathetic, straight faced, and unpleasant. I understand that scheduling mistakes can happen, but this employee handled it poorly.
I'm now out over an hour of driving, a day of work that I could have worked, and I did not get to see the doctor. I was not listened to, I was shrugged off. I will not be calling back, and I will not be rescheduling, because this experience was poorly handled.
I have NEVER walked out of a doctor's office like I did, and I am very adamant about supporting good local businesses. I like to think of myself as easy-going and pretty chill, but I will not be returning here.
If you want a "women's health" group that makes you feel really uncomfortable and blames you for their scheduling mistakes, then go here.
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