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Dr. Wayne J Fraser Is this you?

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18 Ratings • 8 Comments

4.0
  • 11
  • 1
  • 2
  • 2
  • 2

Quality Rating

Highly Satisfied

Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Spends Time With Me
Appropriate Followup
Wait Time
38.9 min
Bedside Manner

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Showing 12 of 18 Ratings

Three Stars

SEEING TOO MANY PATIENTS IN ONE DAY NO GOOD OFFICE PROCEDURE NO FOLLOWUP TARDY TELEPHONE SERVICE

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Spends Time with Me
Appropriate Follow-up
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Wait too long

Wait times are extremely long. Be prepare to spend at least 4hrs in waiting room and that's with appointment. Waiting room is always pack. By the time the Doc sees you he is worn out and tired. I once went at for an 11am appointment and didn't see the doc until 6. 30pm. the waiting room resembles a clinic in some third world country. The doctor may be good but I truly believe you wont be getting the needed attention you deserve.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

The fact that he is such a good and caring Dr. makes it hard to get appointments and the wait may be long at the office. You will think it was worth the wait once you see Dr. Fraser or his Nurse Practitioner Hazel.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
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Appropriate Follow-up
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Say What??

When writing a review and complaining about everything.....service, small waiting rooms, Office manager/wife unpleasant, never returning phone calls etc. etc. why in the world would you give this review four or five stars? It truly sounds like those writing reviews are indeed, in need of a doctor>

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patient

Great Dr. but my God something is wrong with the management of that office it has been like that for years , you either stick with it or sup it up in these days when customer service is such a big part of business and yes medicine is a business. Not to mention the wait time app t. or not , then don't worry to call answering service or disconnection. whats with this office you feel like you are in a clinic in a remote part of Jamaica when the Dr. comes once per week.Dr. Fraser /office manager are we going to see anything different for 2014 Please surprise us. you literally have to take a day off to see the Dr. chances of maybe loosing your job. Do we need to start calling the insurance company . i really don't know. I am so fraustrated

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Poor office management

Unable to get through to office, calls go straight to the answering service. They are always on service throughout office hours. Messages left with service goes unanswered. This is a c onstant problem. Obviously poor management in the office. Presently thinking of changing to another doctor.

Wait time
25.0 minutes
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Two Stars

Office very small, forever wait even with appointment. No follow up for referral or outside of office lab/x-ray. Poor environment. His wife is office manager and she's unpleasant.

Wait time
60.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
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Five Stars

I love Dr Fraser, He has been my doctor for more than 10 years. He was my mom,s doctor(she passed away), and he was also my sister's doctor(she changed insurance). I am very comfortable seeing Dr. Fraser. He always answered, he makes me feel better if before taking any medicaton. I can also call him after hours and he will always return my call.

Wait time
40.0 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Five Stars

Five Stars

Five Stars

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Spends Time with Me
Appropriate Follow-up
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