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Dr. William P Penn Is this you?

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33 Ratings • 5 Comments

3.9
  • 16
  • 7
  • 3
  • 2
  • 5

Quality Rating

Satisfied

Wait Time
31.8 min
Easy Appointments
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time With Me
Appropriate Followup

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Showing 12 of 33 Ratings

DR. PENN HAS BEEN MY DOCTOR FOR 44 YEARS, AS WELL AS MY BROTHER, FATHER AND MOTHER

HE SPEAKS 4 LANGUAGES, IS CURRENT ON ALL MEDICAL PROCEDURES AND MEDICINE. TAKES HIS TIME WITH EACH PATIENT AND THAT IS WHY HE TENDS TO RUN A LITTLE LATE. THE REVIEWERS THAT ARE NEGATIVE SHOULD GO TO A SPECIALIST AND SEE WHAT WAIT TIMES ARE, AND LACK OF CARE AND CONCERN. OR MAYBE YOU JUST DON'T KNOW WHY YOU ARE THERE.

Wait time
30 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Accountant - CMA

This guy knows his profession. He is very thorough and willing to answer all your questions.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Administrative Assistant

I can't believe what a nightmare going to this office was! I waited for almost two hours in the waiting room and another whole hour in the examination room. Dr. Penn did not listen to my issues, or concerns which were the whole purpose of my appointment. He wrapped things up by telling me I needed some blood work, and an x-ray done for which I was left waiting another thirty minutes. When someone finally came to get me I was told I was going to have to reschedule for the x-ray. I was given nothing for pain, which was the reason for my visit -- crippling pain - I was told to take Tylenol.

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Glad I moved.

On my very last visit I was left in the room after my X-Ray for such a long time at the end of the day that I decided to look in the hall and it was dark, like closed up shop dark, so I went to the front desk like, Hello? Remember me? And just the one receptionist was left and I was so angry! They forgot about me and didn't obviously think about cleaning that room before closing. Then she wouldn't take my co-pay even after they forgot me because they had already balanced out- tell me how when you are missing a whole person's co-pay. Love Dr. Teer, but you always end up seeing Dr. Penn and he's the one who forgot about me.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Four Stars

The front desk staff are definitly not customer service oriented. They make you feel like you are very much beneath them and very abrupt when you question them. The wait is my biggest problem. I always dread going to the office just for that reason. You have to prepare yourself for a full morning or afternoon in the office. I would like to be able to go to an appt. on my lunch hour and not have to take a half day off! I really like Dr. Penn and that is why I am still at his office.

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Five Stars

Four Stars

Four Stars

One Star

Four Stars

Wait time
60 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
Full Review Rating Breakdown

Five Stars

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