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Dr. Yolanda Rosales Is this you?

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11 Ratings • 3 Comments

3.4
  • 6
  • 0
  • 0
  • 2
  • 3

Quality Rating

Satisfied

Friendly Staff
Promptness
Wait Time
24.2 min
Appropriate Followup
Spends Time With Me
Bedside Manner
Accurate Diagnosis
Easy Appointments

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Showing 11 of 11 Ratings

Rude Receptionist & Long Wait times

Posted on September 10th, 2016

Do not go here! The receptionist is rude! There is never paper towels in the washroom. Also, there is a wait time of 1 hour and a 1/2 to 2 hours! Lastly, you will not be able to talk with a doctor or the nurse if you call with a medical question.

Wait time
56 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Rude Staff

Posted on August 28th, 2014

Today my baby woke up really sick so I took her into the office. Upon arrival the receptionist asked who I was there for I began to explain to her that I was doing a walk in because my 6 month old was sick. Before I could finish my statement she cut me off and said we don't do walk ins. She said that the schedule for that day was already full and I would need to call to see when they could fit me in. CALL?? IM STANDING RIGHT HERE IN THE OFFICE. Long story short I was able to see the doctor within the next 20mins yet you all were booked for the day. After seeing the doctor she told me that everything was fine and that she just had a cold with some congestion. I then pointed out a rash on her she explained to me that it was an heat rash. I didn't feel comfortable with her diagnosis because I know my baby and something more serious was definitely wrong in my opinion. I waited a few hours to see if her condition would get better but it didn't it worsened. The rash spread all over her body she the began vomitting and have diarrhea. I call the office they were closed the voicemail said leave a message and the doctor would get back to me in a hour. No call was ever returned. I took my baby into the emergency room. She was diagnosed with viral exanthem, otitis media and acid reflux. I cannot understand why if I was in the office that day none of these things were brought to my attention. I will not be going babck there again. To top it off the medical assistant are not friendly.

Wait time
20 minutes
Friendly Staff
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Awesome doctor and staff

Posted on September 10th, 2013

Wonderful doctor! My kids have gone to her since they were born. My kids are 12,11, & 10. We recently moved out of state and they wish they could still have her as a doctor. I recommend her to all my friends in NW Indiana. When my daughter was sick she got us in right away, and her diagnosis was correct, she had a brain tumor. She kept calling up at the hospital to check on how she was doing.

Wait time
15 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Five Stars

Posted on March 19th, 2016

Five Stars

Posted on January 9th, 2016

Wait time
5 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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Two Stars

Posted on October 28th, 2015

Wait time
25 minutes
Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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One Star

Posted on July 3rd, 2015

Five Stars

Posted on September 17th, 2014

Five Stars

Posted on September 5th, 2014

Five Stars

Posted on July 11th, 2014

One Star

Posted on October 30th, 2010

Easy Appointment
Promptness
Friendly Staff
Accurate Diagnosis
Bedside Manner
Spends Time with Me
Appropriate Follow-up
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