Running over an hour behind and no one cared enough to let us know
Self-verified patient of Piali Basu - Posted on April 2nd, 2021
First appointment, waited 25 minutes past my scheduled appointment time. I finally walked up and asked how much longer it would be. They said they'd check. I knew things weren't good when they didn't want to give me an answer when I had to approach them again several minutes later. Just zero proactiveness on their part, which is just passive crap customer service.
When I had to ask a third time, it turned out the person who had an appointment 40 minutes before still hadn't even been seen. But they weren't going to tell anyone or warn anyone when they checked in. They were just going to let us all sit there indefinitely.
I took time off work, drove all the way to the city, paid for parking, all for a doctor and an office who clearly value only their own time and no one else's. I'd wager they feel similarly about our health.
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