I started going to Dr. Schwartz in 2003, at which point my teeth were in a neglected state and my fear of dentists almost overwhelming. Dr. Schwartz was compassionate and understanding, and with the help of his great team, I soon forgot I had ever had "dentist trepidation."
We decided I needed to have veneers made for most of my teeth. I was luckily able to pay the $26,000 the extensive procedure would cost, up front, after about $10,000 dollars worth of preparatory work, and Dr. Schwartz did a beautiful job on my smile, I must say.
Over the years, I developed a lovely relationship with the dentist and I always admired how diverse and interesting the people he hired as his staff were. At some point, I started sending Rugelach and Babkas for Hanukkah, every year, something Dr. Schwartz obviously relished! I even bragged to my friends about how my dentist spent a week in El Salvador, one summer, along with whomever on his staff who wanted to go, expenses paid, to provide… dental care to impoverished El Salvadorans!
Over two years ago, i decided to give Dr. Schwartz a little film classmates of mine, from Bethesda, Maryland, made called, "Paper Clips," about a small, rural middle school, in Whitwell, Tennessee, which took upon itself, the project of educating their students about the Holocaust. I think it is a a wonderful movie about love and hope and tolerance Dr. Schwartz seemed pleased, and said it would be perfect for his daughters, who were just learning about the Holocaust, themselves, as part of their own education.
About a year later, I was in Washington, on vacation (I have moved to Atlanta, Georgia), and was at the dental office for a cleaning, when I asked Dr. Schwartz what he thought of the movie. He said, not even sheepishly, that he hadn't had time to see it, that when he leaves the office he tries to forget work as much as possible, or words to that effect. I could not hide my disappointment, though I tried. He did promise, though, to watch the film and to call me when he had. I decided, about 6 months after that, to call the office to see if he had watched the film.. He came to the phone and impatiently told me that he had said he would call, when he had seen it, and that he still would.
The rest of the year passed, and no word..I decided, with a heavy heart, not to send the bounty of goodies for Hanukkah, that year (I think it was more fun for me, than anyone). A few months later, i wrote a note to Dr. Schwartz, personally, admonishing him for apparently never bothering to watch "Paperclips," and telling him how hurt I felt. No response. Some time after that, I finally decided to pick up the phone and call Dr. Schwartz's office. Lovely Eugenia answered the phone, and it quickly became clear that they hadn't even noticed the Rugelach and Babkas had not been delivered the previous Hanukkah. I quickly got off the phone, before it became evident I was crying. I kept getting emails from the office, which broke my heart, every time i received them, so I called, again, this time, reaching Melissa (also lovely), whom I begged to please remove me from their mailing list, which i think they have done.
This might seem silly to some: maybe it is. Perhaps i was wrong to think that Dr. Schwartz's office was a throw-back to the time when patients were human beings to their doctors and dentists, and not just the means to very healthy paychecks. I hope I will never allow myself to be deluded in this way, again.
Sincerely, Sidney Burks
P.S. He is a good dentist. No argument, there.
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