Dr. Ajit Kumar Tiwari, MD

Dr. Tiwari was very professional and communicated clearly my diagnoses and treatment. I really appreciated the service.

Dr. Tiwari really takes the time to listen to his patients and he makes the best decision for each patient, not his business. The wait time is minimal, the staff is friendly, makes having to go to the eye doctor more bearable! They do have an optical shop on site as well so I don't need to see a separate OD for my glasses & an MD for my medical eye concerns. Not many ophthalmologists to choose from in the Muncie area, but I would choose Dr. Tiwari if there was 50!

Took 3 weeks to get new glasses. Doctor failed to listen to my instructions so when new progressive lenses arrived I was reading out the absolute bottom of new lenses. New glasses were ordered a second time with a rush on them. Still took 3 weeks to get second pair. Something still was not right. At least two trips to the office to have frames adjusted. After thanksgiving glasses were still not properly adjusted. Would not stay square on face. It was. Finally determined the left lense center of vision was to high and possibly rotated too high on the outside. I was told I would have to allow them to send my entire glasses back and wait another three weeks for the next attempt. Doctor sat down and we talked about situation and I simply stated that I could not go without for three weeks. Doctor asked what I thought should be done. I said sent new frames to a lab to get back in 1 week. Doctor stated he did not have another pair of frames to send,. I stated let's pick a different frame and… get me some glasses that I can see with. Doctor asked who pays for new frames? I stated that I felt he should. Doctor agreed and led the way to his eyeglasses room. Said pick out what you want. Doctors technician fitted new frames and marked center of vision and I was asurred that they would go to a different faster lab. Approximately 1 week. Later same day Doctor called said he changed his mind. He would only provide 1 lense from fast lab. To me this means different products completely. I said not acceptable. I stated Doctor needed to live up to his word. Because in my world your word is everything. Doctor said I was too hard to satisfy. Said he would just refund my money as though it never happened. I stated I was not willing to start over. At this point I have more than 10 weeks invested in this process. I reiterated to the doctor that he needed to live up to his word. Ultimately Doctor stated sue me and hung up. I remain with a pair of glasses that will not stay square on my face, and the left lens is still wrong.