Dr. Alex Mcmillan, DDS

WORST, MOST PAINFUL DENTAL EXPERIENCE OF MY ENTIRE LIFE! Wish you could rate a "0"! Stay away!! After crowning 13 teeth under sedation (I only expected 9 in this visit), Dr. McMillan had stretched my mouth so wide as to cause my entire lower gum line to blister, and broke the labial frenulum. A month + of indescribable pain and healing, and only being able to eat soup and drink room temperature beverages. When I told him I had pain in a lower tooth (documented in his notes), he only filed the crown and never addressed the pain. I immediately went back to my original dentist who took an x-ray of the tooth, and discovered an abscess. This required an endodontist to do root canal. Antibiotics prescribed. The next day, the abscess burst and required an incision and much stronger antibiotics. Now my original dentist says because the crown was placed incorrectly by Dr. McMillan, and could possibly get another abscess, it has to be replaced. This has been a six month dental… nightmare. My current out of pocket expenses exceed over $37,000.

I wish I could give this place zero stars. Dr. McMillan told me I needed four crowns a few weeks after I delivered my first baby. I recently saw a new dentist who looked at my x-rays and said I didn't need any of these crowns! This guy is a huge crook and his front desk person Rachel is awful. Rachel was off on my estimate by 300% and did not apologize. I tried complaining through the insurance company and they said for privacy reasons they could not disclose the findings of the x-rays, but said they had a long talk with Dr. McMillan about the way he handles estimates, etc. Also, Dr. McMillan did not do follow-up x-rays on my crowns, or reshape them to make sure my bite was okay. Also, my new dentist was freaked out my crowns were so off on the color. They are super white, and my teeth aren't super white. He said they were about 4 shades off. Dr. McMillan didn't ask me if I was okay with the color until after they were cemented in. This is a disgusting for profit dental practice that… has awful reviews. Also, they would not forward my dental records to my new dentist, who is wonderful. I had to pick them up myself. My new dentist says they've never seen that happen before. Also, during my complaint with the insurance company, I told McMillan's team that I would pay fully once the investigation was completed. They didn't even wait a day to send me to collections. Rachel, his secretary once again, is an awful person. I can't believe she would do that. Please stay away from this place -- it gives other good dentists a bad rep. STAY AWAY!