Dr. Allan J Sandor, DDS

Went above and beyond to help me during this pandemic. Thank you!

Went above and beyond to help me during this pandemic! Thank you.

I was grossly miss-lead by Dr. Sandor's office on the cost of the procedures. I feel that I was completely cheated. Dr. Sandor's office asked for and received all of the information about our dental insurance coverage. However, despite what his office staff told the doctor, my wife and I were never informed that he was out of our dental network nor what the cost of the procedure would cost before charging my credit card. The dental procedure needed and performed was covered by my dental insurance policy ($588 or $294/$294) but he changed an extra $1,122 over the amount or a total of $1,710. My insurance coverage pays a dentist for reasonable coverage for this dental procedure for this geographic region. I felt this was unfair and I wanted to speak to Dr. Sandor. I was informed via email he admitted that his staff did not communicate the cost of the procedure correctly beforehand. When I politely asked to speak or meet with him to review the chain of events both by email and… by phone, he refused to even call or speak to me. I told him I would be available to meet at his convenience. He was able to have my wife sign the credit card after the procedure and being drugged for the procedure and informed us that he would refund any overage that the insurance company did not pay but never did. He and his office staff are completely unethical and unprofessional. I would not recommend this practice to anyone. I also have to admit that I didn’t think to ask beforehand if he was “In Network” with my dental insurance policy. Common knowledge would have it that if we knew beforehand the cost Dr. Sandor was changing over our insurance coverage and that he was "Out of Network", we would naturally have found a different Endodontics. There was poor communication on both sides and I was trying to be reasonable and compromise on the situation. However, Dr. Sandor still refused to even take my calls and discuss the information. The procedure was a onetime event and he realized that he will never see us again so why give back the money. I am not a disgruntled patient for no apparent reason and I have written a formal complaint to all of the regional and state level dental associations. Please Beware!