Dr. Amy Ya-Lin Chen, DDS

GREAT DENTIST WITH AWESOME PATIENT CARE. MY SONS ARE BOTH VERY HAPPY. I would definitely refer my friends and family there.

very rude receptionist. we confirmed both the appointments via text. the day of our appointments, we were running 5 mins late. So we called them to inform them that we are running 5 mins late. However we couldnt get thru (come to find out that their phone system was down). after 2 calls, we gave up calling. then we get a call from their office saying that if we are late by 15 mins our appointment will be cancelled. so i told the receptionist, that we am running 5 mins behind. we will be there shortly. so her response was "well, i am letting you know that if you are 15 mins late, we will need to reschedule your appointment" I had googled Dr Amy chen, McKinney, tx. It took us to 8408 Stacy Rd. which happens to be her previous address. As a result of this, we were late to the appointment. i told the gal that we are on our way to the new address. she says that we sent you the address via text and you confirmed it. its your fault that you went to the wrong address. I said, we will be… there in 5 mins, as their new office is only 5 mins away from the old office. the receptionist only solution was to reschedule both our appointments. i ever told her that i took the day off and took my son out of school early. we will be there in 5 mins. her response was we can reschedule. this(we can reschedule) went on for more than 4 times. horrible attitude. and then she accuses me of being hostile. ofcourse i was little upset. she keeps saying the same thing over and over again. if the receptionist has such a bad attitude, i dont want to know how the doctor is. better off taking my whole family's business somewhere else.