Dr. Amy Louise Planz, DDS

Dentist has been always friendly and I have been taking my son to see her for past four years. A few months ago, I switched insurance and realized that her office does not take it or I would end up paying out of my pocket. So I decided to go elsewhere. However, front desk kept calling me asking the reason I left. I explained the insurance situation and they told me to bring my son and I would only pay 60 dollars. On day of visit, the front desk person (after making us wait 20 mins) stated our insurance shows as terminated. I told her it was impossible specially that the termination date is EXACT date as activation date. I even told her that insurance is debiting my account each month and asked her to call. She informed my husband and I that she already double checked in her system and it shows terminated and the visit will cost 290 dollars. My husband got very upset and stated it was not right for them to drag us here after he already provided them with insurance info prior… to visit and then tell us AT the visit there is an issue. My husband expressed his frustration and the lady in the front stands up (as in challenging him) and says to him if you want to see the dentist, it will be 290. He demanded to speak to the office manager then she says with an attitude, I AM THE OFFICE MANAGER. I was shocked at her behavior. Customer service is all about SERVICE. Front desk is the facade of each doctor's office. I was very disappointed. Dentist did not even come out once to rectify the situation. We have been seeing her since my son was 2. Whoever that young lady in the front desk was...she was rude and unprofessional. Her job is to find a solution; not give attitude no matter how upset a client/patient is. We walked out with my husband saying "we will not be coming back" her reply "tell me where you want your records sent". I was speechless.

I took my 3 year old son for a visit ./check up to Dr. Planz. Great, great experience, Dr. Planz is knowledgeable and amazing with kids. The appointment went lot better than my expectation everything needed to be done, got done, all my questioned answered, and best of all when we walked out from the office my son said: â?? mom, I love the doctor.â??

she is great with kids! very professional, very good at explaining things in details. i would highly recommend dr. amy to anyone!