Dr. Andrew J Dietz

Be Aware and Forewarned. In this day and age when you have to trust these medical and dental people with all of your personal information like your SS # and and DL # you must be very careful. All lies from the beginning. Double charging for services = Unethical billing practices. No answers to questions and told they were too busy to help with issues I had. I was threatened to not make any "false" reviews, or I would be sued. All this is substantiated by texts, a witness and Insurance documentation. Front desk also said to me that if they sent the bill to my insurance for a temporary unit that I would not be able to get (Permanent fixed restorations) implants from another Dr. so I would have to pay cash, while they charged my insurance the same day. When my husband called while looking at the EOB online, they denied that they charged my insurance for the item after they accepted a cash down payment for it. I asked for a refund and was told that the OM was not authorized to make… refunds (but she is authorized to take payments) and that I would have to wait until Wednesday to speak with the Doctors wife. Their excuse was that the insurance was charged by mistake and then the next day sent me a text saying all work legally has to be submitted to the insurance company. What is going on here? When I asked that they cancel all of it because I wouldn't be going forward being treated by this Dentist and I would be going somewhere else, they said they would cancel charges submitted for a temporary unit to my insurance company. I am still waiting for that cancelation to be sent electronically since Feb, 18th 2022 as promised. They would not send me a copy of the letter that they SAID they sent to my Dental Insurance. Meanwhile my insurance said to me No letter has been received as of that date. We all know added stress when you are looking for a competent dentist is very frustrating experience. This Office seems to rely on the public not knowing anything and not checking up on their billing practices. When I called them about these issues, they said I was harassing them and needed to calm down. In my opinion waiting until charges cleared for canceled services in an attempt to ding my insurance with charges that may remain on this yearly billing cycle. Which means you CANNOT use that amount charged to your insurance until it is removed, and it clears. Seems like FRAUD to me. Very unprofessional. My Bank account had to be closed Because they said they needed my CVV NUMBER ON MY CREDIT CARD. All this Info is true and provable by documentation. Wants to force patients to do what he wants not what they want. Front desk / scammer called to ask for my Banks cards CVV Number to give a refund of a 389.00 cash payment for dental work, after they also charged my insurance company 795.00 also for the same work that I asked them to cancel all Lab work on the same day of my first visit. Note: Never give your cvv number when asked on the phone or when processing a card payment in person. This is a sure sign of an impending fraud! CVV numbers are for online purchases only! When making a payment on the phone, always obtain the phone number from a trusted source and make the call directly. Handing over your CVV for purchases completed offline serves no purpose other than providing someone with the opportunity to steal the information. Because if they were to do this, they'd have everything they need to go ahead and make a bunch of fraudulent online transactions.