Dr. Andrew Jacob Keto, DO

Waited patiently for my appointment and took time off of work, so I could be there at 8:40 in the morning. Traffic lead me to call at 8:32 to say I was running just a few mins late. My call went straight to voicemail (They had staff present at the office). Traffic was heavy at the hospital too. It took 15 mins to find parking, which I had never experienced at the location before. It was before 9 am when I arrived. I was turned away by Dr. Keto and his staff for being late, though I had tried to give notice via phone and was specifically behind because of Carle’s parking situation. Will be looking for a new physician at a different hospital. I wasted my entire morning for an appointment that did not happen and was severely distraught by how I was treated at Carle, especially considering the serious nature of my visit (COVID19-related heart issues). I received uncaring customer service after I waited weeks and drove a long way to see Dr. Keto. Seeking better care elsewhere.