My young son has been a patient of Dr. Mendenhall's for years, primarily because her location is convenient and she takes my insurance -- and with few health issues, we rarely had to see her for more than a routine check-up. I always just kind of put up with her cold, condescending and impatient manner, although I'd admittedly walk away from each visit calling her "Dr. Ice Queen." Today I filed an official grievance because her behavior in the exam room was beyond the pale. (I work in a clinic alongside a patient experience specialist, so I know grounds for serious complaint when I see it). I went in with some concerns about my son's weight and defiant behavior, and from the moment she walked into the exam room she was rude and dismissive. After barking at me about his skin being too dry and then barking at him for not caring for his genitals well enough (seriously, this woman has no sense for how severe she comes across), she then pulled up a weight chart and said, right in front of… him, "Your son's weight has skyrocketed ever since your divorce," and then looked at me like, 'Well, what did you expect?" I looked over at my son and I could just see the body shame creep across his face (not to mention my own shame for being guilted about getting divorced). I then told her I was concerned about his nutrition when he is with my husband, and she interrupted me to say, "You mean your EX husband." Again, right in front of my son, who is grieving from the divorce. Really? Was that really necessary? At that point I stopped giving her the benefit of the doubt. I started choking up and told her "Your bedside manner is poor" (it was all I could think of to say). She just handed me a tissue and said, "I'm trying to help" (what a way of trying!) and then told me, with no sense of compassion whatsoever, that being defiant at his age is not normal and it's only going to get worse. OK, great, you're my PEDIATRICIAN, can you stop making me feel like garbage for one minute and HELP me? I told her I had reached out to a psychiatrist in the past week to try to get some help from him and she barked at me again, "Why did you contact a psychiatrist? They're just going to prescribe medication." I was too upset to explain that the psychiatrist is also a therapist -- not that she would have listened anyway. Then she turned to my son -- who is obviously suffering a lot emotionally -- and said, I kid you not, "You're not in charge. You need to follow the rules and stop acting like a brat." HIS PEDIATRICIAN called him brat, right in front of me. But that's not even the worst part!!!! I then told her I was having a lot of trouble disciplining him and that very morning I had tried rewards, consequences, everything I could think of to get him out of bed to go to school, but that he had refused and said very rude things to me, so I ended up smacking him. I don't often spank, so this was a big deal for me. I was so ashamed I could barely get the words out, but I shared this with her because I wanted her help coping with the stress of his behavior (if you're reading this and have never had to cope with an extremely defiant child, please don't judge). She then asked my son "Where did your mom hit you?" and when he pointed to a few places on his legs she said to me, "If you smack your child anywhere other than his bottom, I'm mandated to report you to Child Protective Services" Again, right in front of my child!!!!!!! I burst into tears and said, "I came here to get help from you!" and she just kept saying, "Sorry, it's my job to report this," even after my son came to my defense and told her he didn't want her to. I was so shocked and traumatized I just sort of mentally checked out for a few minutes. I don't even remember what she was saying after that. Then all of a sudden, as if nothing had happened, she says, "Well, he needs a flu shot," and then without another word, she just walks out of the room and sends a nurse in to give the shot. Even though I'm an advocate of the flu shot, my son was too upset (as was I) to get it, and I wasn't going to force him, at least not after all that. He said "I never want to see that doctor again" and I told him there was no way I would ever bring him back there. So now I'm waiting for a call from CPS for the first time in my life, and all because I went to my child's doctor seeking support. At least I have the solace of knowing she'll also be getting a call -- from the Rady Children's Grievance Department. This physician is in violation of the Hippocratic Oath of "Do no harm." She harmed my spirit and my son's spirit and is an awful, awful physician.
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