Ariana Greenwood, MD

Dr. Greenwood refused to see me as a patient because I saw her partner at a previous visit.

The office is so poorly ran it's the worst patient care I've received. From my experience, only about half of my phone calls will be returned. You contently have to follow-up, I had issues with my insurance not getting the paper work from their office TWICE! It wasn't until my third attempt to contact them that someone actually responded back. When expressing my frustration to Dr. Greenwood she insinuated I should have done better to follow-up. After two off-putting experiences, and two Crohn's flares within the past year (haven't had one for 8 years because my other GI Specialist made sure I was getting my medication) I decided that it was in my best interest to see a different GI doctor.

I pleaded with her office for an appointment. Had one scheduled, then she cancelled the appointment because she wasn't the first doctor I had seen.

I am a 45 year-old triathlete who was recently diagnosed as having ulcerative colitis by Dr. Greenwood. Her bedside manner delivering the news was terrible. She offered little education or hope and said I would have to use a suppository every day for the rest of my life. She did not ask me one question about diet during our first appointment. For about a month, after stopping my intake of caffeine, alcohol and using CBD oil, I was 95% symptom-free for nearly a year. Then the UC came back strongly with a vengeance. Unfortunately, I had not found another GI doctor so I had no choice but to go back to Dr. Greenwood since an appointment with someone else was going to take at least a month. Dr. Greenwood spent more time with me round #2 but again-she offered no hope/education and said to begin taking Canasa, the suppository. I reluctantly began the Canasa and after a week and a half my symptoms were not under control. I had a significant amount of blood in my stool and had diarrhea for… two weeks straight. Dr. Greenwood never called to check in on me but thankfully some friends urged me to call in and ask for steroids. Seems like the doctor should be making recommendations based on symptoms rather than the other way around. The dosage of steroids she prescribed me did nothing and after another week of suffering (sleep deprivation, abdominal cramps, weight loss), I was able to get in with another GI at another practice who a) listened to me b) asked questions and c) prescribed a stronger steroid which finally started alleviating my symptoms. I needlessly suffered two weeks and was in a pretty dark place unnecessarily. Pharmaceutical companies love physicians like Dr. Greenwood – “here take this for the rest of your life and let’s not explore other avenues to get you better”. There are better doctors at there…I would find one. As a side note: Dr. Greenwood said she was unaware of how much Canasa cost ($2K/mo) nor that there was a generic ($5/mo).

Dr. Greenwood ' s ofc is understaffed and poorly run. It took 3 months to hammer out getting onto a new medication, and over a month to get a call back regarding a billing issue. Hold times when calling are in excess of 10 minutes, because only one receptionist handles incoming patients, incoming calls, and business administration items. There are no direct lines for billing or nursing staff, and email addresses are not given upon request. The receptionist is a gate keeper, not a friendly facilitator, who will not connect you with the people you need to speak with. This ofc is not client oriented as the Web site implies. They will ignore you and sweep you under the rug if you are polite and civilized. They are self-involved and d more concerned with their agendas than your care