Dr. Arlene Cuizon Rillo, MD

I initially chose Dr. Arlene Rillo through my insurance and scheduled an appointment expecting to establish care with her. However, when I arrived, I was seen by a nurse practitioner instead. I never met or spoke with Dr. Arlene Rillo at that time, and for the next year and a half, all of my care was handled by the nurse practitioner. Throughout that period, I frequently had to follow up regarding medications, referrals, and other healthcare needs. Communication with the office was consistently difficult. Calls often went directly to voicemail, and it regularly took several days to receive a return call—if one came at all. On one occasion, after nearly a week of trying to reach the office by phone, I had to go there in person just to address an issue. Even then, I was given assurances that were never followed through on. Recently, I scheduled an appointment for a medication review and a new referral, which was the first time I actually met Dr. Arlene Rillo. Unfortunately, the… interaction was very disappointing. I found her communication style to be dismissive and confrontational. Whenever I attempted to explain information or recommendations I had received from other physicians, I was repeatedly interrupted before I could finish speaking. I did not feel heard, respected, or included in the discussion about my own healthcare. My overall experience with this practice has been frustrating. Between the ongoing communication issues, difficulty obtaining timely follow-up, and my interaction with Dr. Arlene Rillo I did not feel that I received the level of care or professionalism I expected. Based on my experience, I would recommend considering other providers if you value responsive communication, respectful interactions, and collaborative patient care.

Poor professionalism! I have never received more careless treatment by a medical provider. First the doctor was an hour late to my appointment and kept pushing it back in 15 minute increments and rushed through the appointment. In the same rushed appointment the doctor agreed to complete paperwork requested by my employer, only to miss the initial deadline and on the date of the second deadline I was told by a medical assistant who has no idea how to complete the paperwork, that there was not enough information to complete the paperwork. I had to explain to the medical assistant what information should be included on the paperwork based on my previous appointments and conversation with the doctor, and was met with resistance and a bunch of excuses. After further explaining how the paperwork should be filled out the medical assistant agreed to complete the paperwork for a fee after initially refusing to complete it, then stating there was not enough information to complete it. I… ultimately decided to cut all ties and not to proceed with this provider as I did not appreciate the unnecessary attitude from the medical assistant that was speaking on behalf of the doctor and providing conflicting information from my actual conversation I had with the doctor, and was uncomfortable proceeding forward with a provider who would do anything for a fee regardless of the quality of service. Find another provider the lack of professionalism I’ve experienced is absurd!