Dr. Arlene Cuizon Rillo, MD

Poor professionalism! I have never received more careless treatment by a medical provider. First the doctor was an hour late to my appointment and kept pushing it back in 15 minute increments and rushed through the appointment. In the same rushed appointment the doctor agreed to complete paperwork requested by my employer, only to miss the initial deadline and on the date of the second deadline I was told by a medical assistant who has no idea how to complete the paperwork, that there was not enough information to complete the paperwork. I had to explain to the medical assistant what information should be included on the paperwork based on my previous appointments and conversation with the doctor, and was met with resistance and a bunch of excuses. After further explaining how the paperwork should be filled out the medical assistant agreed to complete the paperwork for a fee after initially refusing to complete it, then stating there was not enough information to complete it. I… ultimately decided to cut all ties and not to proceed with this provider as I did not appreciate the unnecessary attitude from the medical assistant that was speaking on behalf of the doctor and providing conflicting information from my actual conversation I had with the doctor, and was uncomfortable proceeding forward with a provider who would do anything for a fee regardless of the quality of service. Find another provider the lack of professionalism I’ve experienced is absurd!