Dr. Arnold Everett Drummond, MD

I was promised a return call after I called several times to get test results of my 30 day heart monitor. No one ever called me back so I made an appointment to see the doctor. At my appointment I explained to him my many calls to his office requesting my test results. He seemed sincerely apologetic that my calls went unanswered and explained that they had staffing problems, but said it was cleared up now. After getting a bill for $90.00 for the aforementioned appointment, I called to speak with his office manager to ask for a reduction of the bill, since the information I got at the appointment could have been given to me in a phone call - a phone call that I had requested many times. After once again not hearing from anyone I am now finished with this doctor, since clearly the staffing issues haven't been resolved.

Great staff/desk; prompt, friendly, thorough, clear. Released from waiting room to exam quickly; excited to get answers from a reputable physician. Problems and symptoms must have been complicated; thorough research on my symptoms led me to expect 2 possible diagnosis', yet none were covered/acknowledged during visit. Was sent to get non-specific tests/x-rays, that were not associated with my expected condition; presumably to cover count of malpractice. Follow up was prompt and professional, via phone. I reached for a second opinion, at a different practice/specialist, and have now received a proper diagnosis. I would recommend this doctor for general care (common cold, flu, strep, check-up etc) but not anything that is of serious concern.

Dr. Drummond's staff is extremely professional and yet very friendly. I've never waited more than 2 - 3 minutes once I arrive before I'm taken to the exam room and then typically my wait for Dr. Drummond is less than 5 minutes. Dr. Drummond spends just the right amount of time with me, enough to put me at ease but prompt with the exam and results. Couldn't ask for a better Doctor.

Dr. Drummond's staff are excellent. When I arrive I typically wait less than 5 minutes before being taken to an exam room. Once there a Nurse comes in immediately and takes your vitals and I'm then seen by Dr. Drummond, with a total wait time of usually less than 10 minutes. Dr. Drummond has excellent listening skills and seems to really care about you as a patient and as a person. I never feel rushed, I always feel that he's taking his time to make an accurate diagnosis. I am always so impressed with how he and his staff are able to see patients without making us wait very long.

The office wait can be excruciating, but I find Dr. Drummond to be interested in listening to what I have to say. He is also willing to work with other physicians in coming up with the correct diagnosis. Nothing arrogant about him.

Very disappointed with his demeanor after waiting a long time to speak with him.