Dr. Asha Jayanthi Downs, DO

I was referred to her by my daughter. Dr. Downs did an awesome job addressing both of our health issues. She goes the extra mile and really listens to your needs and concerns. Loved her.

My son had surgery earlier this year and he has seen Dr. Downs before, overall I am completely satisfied with Dr. Downs, however the office staff is completely rude and incompetent. I moved 3 years ago and gave the office our new address at the time of scheduling this procedure, it did not get changed in their system and they sent all of my bills to the incorrect address. I have made several calls to their office (changing my address again with them 3 times) to try and obtain a bill so I could pay them and still no bill. I did get sent to collections and was told this was my fault and I should of just paid what my insurance didn't cover anyways. Really? I'm not going to just blindly pay you a dollar amount without first seeing a bill! The billing department is completely rude and obviously can not handle changing addresses and getting bills out to people, they are good however at sending you to collections in a heartbeat! We will not be returning, my family does not need to be… treated like we are non-paying bums.

I was told my serum was being made and they would call me when it was ready. They never did. I finally called about it and they told me to come right in. My directions about follow up were never clear. So my serum became out of date. The office staff is not very forthcoming with information. Not very helpful when you have a question, and do not seem to care if you are a patient at all.

I really had high hopes for this office... I am mostly unhappy with the office and courtesy of staff. We were happy with the operation my son had to have tubes put in.. however, I have found that ent's are a dime a dozen and the way you are treated by the office manager speaks volumes... I will find another ENT based on the OFFICE LACK OF CUSTOMER SERVICE!!!! With the multitude of ways to remind busy family's of appointments that occur MONTHS between each other it seems a phone call on a land line (no text or email capability) is out of date and needs to be updated. Getting charged $25 for this (for the first over site) is unacceptable.. even if the rude office manager lets you know that it was a courtesy and we aren't required to do so.. but hey.. they'll cut it to $12.50.... well keep that $12.50 and we'll have our check ups somewhere else... but hey.. you've got your $12.50! I will find an office that works better with our busy family and offers a convenient reminder such as… email/text... welcome to 2015. THANK YOU!

I have been getting allergy shots at the Metamora North Oakland ENT office for over two years now. I kept going to doctors thinking I had a sinus infection, soon I found out I had many allergies and thanks to Dr. Downs I found out what to avoid, etc. I like going to the clinic and always feel welcome. I don't see Dr. Downs often as I get shots and don't see her on most of those days. When I do see her, she is very friendly and talkative. She answers all of my questions and I don't feel like she is trying to rush me out of the office. She treats me like a human, not like a quick pay check. I like her very much and have had a few good conversations with her, the last one most recently she gave me some good advice regarding my interest in getting a bachelors in biology. Also, I think Jill and Heather at the Metamora clinic are very nice as well and I like talking to them. All and all, in my opinion she is a great doctor and is very personable. I'd highly recommend her for… anyone needing to see an ENT. I'll actually miss everyone there when I am done with my shots.

Dr. Downs is great. Her billing department is HORRIBLE. They are absolutely rude. I will not return to her practice because of it. Such a pity.......

Dr. Asha Downs has seen both mu daughter and I for ENT issues and has been really great. She is nice, friendly and has a positive demeanor about her. She always takes the time to answer all of our questions. She has appointments in multiple locations and I have always been able to get in and see her within a week for a standard appointment and the same day for more urgent issues. My kids love her, and she is very understanding. We have never had to wait long. Oakland ENT, and Dr. Downs get an A+ from us.

Love Dr. Downs! First ENT to actually listen to how I feel and what my symptoms before deciding what pland of action to take.

These doctors do not take calls for their patients. I called after hours for a problem, the operator told me to go to the emergency. This is ridiculous. I am not going to see them anymore. They do not have a heart and all they care is for your bill to be paid.

Amazing doctor!