Dr. Axel Ruiz-Tellez, MD

The person who set up appointments was not informed of how their system works. When arriving at the appointment, waited two hours, while feeling very ill, to see a nurse practitioner. The other receptionist did not explain how the insurance would cover what I needed. Then I did not get the medication promised for four days, after calling the office again. Then going back a week later from the first appointment, waited 2 hours to get my blood pressure checked. When taken, it was so high I was sent immediately to emergency at Gulf Coast. Dr. Ruiz was not involved with these issues, but his staff was totally uncooperative. When I called my insurance, they said they would pay the bill, if the clinic would recode it. They refused to change it, so it had to be paid out of pocket.