Dr. Bankimchandra Jasvantlal Patel, MD

Unfortunately, despite Dr. B.J. Patel being an excellent and highly knowledgeable physician, the overall patient experience in his office is extremely disappointing. The biggest concern is the lack of professionalism, courtesy, and communication from the office staff. The scheduling/front desk staff are consistently rude and unprofessional during each visit. Appointments are often mishandled or inaccurately documented, and instead of taking accountability, the blame is frequently placed on patients. The environment feels impersonal — there is no greeting upon arrival, only a closed mirrored window covered in signs with instructions. The receptionist opens the window halfway, softly calls names, and immediately closes it again, which feels dismissive and unwelcoming. Patients are required to bring their medication bottles to every visit, even when there have been no changes, and failure to do so results in not being seen — with little empathy or flexibility in the process. After… appointments, patients are often sent back to the waiting area with no clear direction about next steps — for example, whether to schedule follow-up testing, check out, or simply leave. Communication and guidance are severely lacking, leading to confusion and frustration. While Dr. Patel himself demonstrates strong clinical expertise, however, the most pressing issue is the office staff, whose attitude, inconsiderate behavior, and poor communication significantly diminish the quality of care patients receive. Compassion, respect, and professionalism are essential in a medical environment — and those qualities are clearly missing here. Until the staff receives appropriate training or there is a restructuring of personnel, I cannot recommend this clinic to anyone seeking cardiology care. The standard of patient experience is simply not acceptable, and it overshadows the strengths of the physician.

Doctor is wonderful . The staff and office people - I’m very upset with . My Dad has been a long time heart patient . He is 91 and has to drive 45 minutes and has to have a sitter for His wife . His appt was Friday to get results of tests taken 2 weeks prior. They proceed to tell Him that only a NP was there and they would need the Dr there to give Him results so now the new appointment is October 10 . This is unacceptable for someone in His situation . Why isn’t there notes on His chart so a 91 yr old man that can barely walk , has to get a sitter and drive only to be sent back home for another day be noted to help Him out ? I’m Not Happy and neither is My Dad!!

I was taken by ambulance to Riverview Hospital. The hospital assigned Dr. B.J. Patel to take care of me. He was good while I was in the hospital. When I was dismissed I was to call and make an appointment. The date I was given was 34 days later, which I thought was a long time. When I went to the appointment I didn’t see the doctor. A nurse put a Holter Monitor on me for 24 hours. I returned the monitor the next day and was given an appointment for a week later. When I went for that appointment they said he was out of the country and moved the appointment to a month later. If I went for that appointment it would be 72 days since I left the hospital. My medication haven’t been checked or anything. My daughter in law called them and they said they weren’t treating me until their tests were completed. I called them with a problem and they told me to go to the ER. I don’t think this is the way a patient should be treated. I will NEVER go to see Dr BJ Patel. I have an… appointment with another cardiologist Monday.

I love the complete care I have received from Dr. Peter over the years; however, do wish Someone in the office would answer his calls instead of getting his answering service after the office is open. I had an important question concerning my appointment, but when I called and was told to call the office at 9:00 am, that was too late to answer my question!

Very competent physician. Takes time to answer any questions. Very cordial. Office staff top notch. Have been under his care for over 10 years and have no plans to change.