Dr. Boris Cvetkovski, MD

This is the first negative review I have ever posted about anyone, so it took a great deal for me to reach the point where I felt compelled to share my experience. My PCP and my Duke bariatric team both suspected I had SIBO and initially referred me to Duke Gastroenterology. However, because the wait to be seen was nearly a year, my Duke provider encouraged me to seek care outside of Duke and even offered to write a referral because they knew how overwhelmed their outpatient GI system was. After doing my research, I specifically chose Dr. C. because of his outstanding reputation and reviews. I wanted him to be my gastroenterologist and I felt fortunate to finally secure an appointment five weeks away. I even informed the Duke physicians during my hospitalization that I already had an appointment scheduled with Dr. C., and they told me that was great because I would need outpatient follow-up after discharge. Unfortunately, before my appointment, my condition worsened so severely that my… physician instructed me to go to the emergency room, where I was hospitalized for six days and evaluated by Duke’s inpatient GI team. While I was laying in the hospital bed, Dr. C.‘s office called—not to check on me or ask how I was doing—but to cancel my appointment because I had been seen at Duke. I literally begged them to keep my appointment. I explained that I would desperately need outpatient follow-up after my hospitalization, that Duke’s inpatient physicians do not become your outpatient gastroenterologists and that Duke itself had encouraged me to seek care outside of their system because of the year-long wait times and overwhelming backlog. I told them I knew Duke would not be able to get me a timely outpatient appointment and pleaded with them not to leave me without follow-up care. Despite my repeated pleas, they refused to keep my appointment and insisted that Duke was now responsible for my care. That assumption was completely wrong!!! After I was discharged, Duke confirmed exactly what I had tried to explain to Dr. C’s office - they could not get me an outpatient GI appointment for months because their system is overwhelmed. Duke was doing the best they could with limited resources, but there simply were not enough outpatient appointments available. I was left without the continuity of care that every patient deserves after a six-day hospitalization and was forced to start over while still recovering. My insurance case manager was appalled when I explained what had happened. She specifically told me that what Dr. C.’s office had done was unacceptable, documented my complaint, told me it would be investigated, and personally helped me find another gastroenterologist who could see me much sooner. What hurt the most was that I genuinely wanted Dr. C. to be my doctor. I chose his practice because of its excellent reputation, yet the moment I sought emergency medical care because I was desperately ill, I felt like I was being punished for going to the hospital. Once the office learned I had been treated at Duke, it felt as though they wanted nothing more to do with me. That is not how patients should be treated. This review is not intended to attack Dr. C. personally or damage his reputation. It is simply my experience and I believe my voice deserves to be heard. Behind every appointment is a real person who is scared, sick, and depending on the healthcare system to help them. Healthcare systems may have policies and backlogs, but patients should always come first. In my case, I did not feel like they did and I hope sharing my story encourages this office to put compassion and continuity of care ahead of incorrect assumptions so that no one else has to experience what I did. Please keep in mind that Duke was the one that told me to seek care outside of the network. I sincerely hope this office reconsiders how it handles patients who require emergency hospitalization before their first appointment. No patient should be made to feel as t

Dr. C is always super helpful and friendly. He shares with you the details of your condition in a way that's easy to understand.

Dr. Cvetskovski is one of the most caring doctors I have ever seen. Compassionate, concerned. I can't imagine anyone not absolutely loving this doctor. He listen to all your problems, is totally concerned and wants to help you in every way. I have had two colonoscopies, two endoscopies and never a problem. Although these procedures were not enjoyable, they were pain free and I was in and out with no problems whatsoever. I highly recommend Dr. Cvetskovski to anyone needed gasto care.