Dr. Brandie Carmen Chan

Took my granddaughter to see Dr. Chan. She immediately knew she had the croup. She made me, the mother and baby feel very comfortable and at ease. She explained the diagnosis very well. She even told the mother she could stay around for awhile if she still felt uneasy with her breathing. After a steroid treatment the baby seems much better. Thanks doc

We've seen most of pedriatrians at St. Elizabeth Pedriatrics, however, our 2 favorites weren't in to check my daughters ears. The only one available, who we've never seen before was Dr. Chan. Our 12 mont had dark reddish drainage come out of one ear, we were afraid it was another ear infection. Dr. Chan checked her ears, said her ears were find and suggested that what I saw was "WAX!" I said it was a dark reddish drainage, she insisted it was wax. She also charged us as a level 3 visit, other doctor had changed us for level 2 visit with an ear infection diagnostic and 2 prescriptions (this visit took way longer). We waited 1 hour for her 1 minute consultation and ended up paying twice as much. Awful!

This is by far the worst pediatrician I have ever taken my son to. We went to see her to establish care and to obtain help/referrals for my son's autism. She really should have gone into counseling instead of pediatrics because the ENTIRE visit she counseled my son about his picky eating and told him that if doesn't eat what his parents tell him to then he won't get to buy the things he wants, it sounded very elementary and uneducated. My son was under the care of a psychiatrist before we moved to Georgia this year and I asked Dr.Chan about a referral to a psych, her only response was that her "Kaiser psych group" does not accept my son's insurance. She told me to research and find my own psych. How useless. Also, The nurse named Arnetta was beyond awful and it's difficult for me to believe that she is actually an LPN and not a MA!! She had the audacity to ask me what autism spectrum disorder was when obtaining his medical history. She seriously did not understand how to chart my… son's history because she did not comprehend what the word spectrum meant. Overall this was an awful experience and I do not reccomend the Kaiser pediatric group at southwood to anyone. To schedule an appointment you have to call a 1800 number and there is no way for you to EVER reach anyone located at the actual office..