Dr. Bruce Lindsay Fariss, MD

The office manager and I had a bit of an argument about my insurance and one question, she was given miss information as well as requested that I came into the office again to ask the doctor a simple question about how long it would take before I could return to work. This was upsetting because when we scheduled the surgery she asked me to assist with the insurance and would call with the answer about when I could return to work. Long story short, she canceled my surgery, I couldn't believe it, gave me no where to go, left me in serve pain and discomfort with no referral, just told to go to the emergency room!!! I then had to drive 170 miles to fine another doctor in Miami. I live on a small island of Key West and we only have 1 urologist and they know that. I had the doctor I found request my pre-op labs so they wouldn't have to be done again, they had a cancelation and could fit me right in only find out they had shredded some of my labs. I have never hear of anything like this

The people wrking in the office are super nice

diagnosed my problem right away

Great staff, on time, dr. Is very knowledgeable and nice, very busy practice but no rush, good experience all around.

The staff at the front desk were not very professional, actually very cold, treated like a number. Dr. himself when I did see him was very nice but first impressions count so if you don't feel comfortable when arriving especially when you are there with a problem that is already stressing you out then you don't want to be in an office where you don't feel welcome.