Dr. Carmen Joseph Federico, DO

Been with this Dr. since 2014. The office can't get me an appointment at a reasonable time. They want me to wait over 5 months? See me later. Inhuman.

I went with my 82-year old mother to visit this doctor because she continued to experience what seems to be arthritic pain after being prescribed a NYSAID by him. She told him of her continuing issues, and he suddenly said, “What do you want me to do? There’s nothing more I can do. You’re 82 years old, you’re old, keep moving. The other medicines (rattles off names of medications) do the same thing, I can’t give you opiates, they(meaning government) took those away, so what do you want me to do?” I looked at him in disbelief, then I asked him, “What does a rheumatologist do?” to which he replied he didn’t know. He did state during his comments that she had osteoarthritis. Then he asked her to return in three months. Why should she return in three months when there’s nothing he can do? To say what he said to an elderly patient experiencing pain is unacceptable. If this “doctor” can no longer be of help, his next step should have been to refer to a specialist. STAY AWAY!

While Dr. Federico is a very good doctor and listens and talks to me about my issues, the up front office staff is a mess. The staff sent me to a non covered phlebotomist, charge for paperwork that is not FMLA, take forever to figure anything out, and are snippy and kind of rude at times. The doctor is worth seeing, but the hassle of the front office staff makes me want to look for another provider. The overall rating is an average of a 5 for the doc, and a 1.5 for the office staff.