Dr. Carmen Princele Smith

Hi Carmen, Today was an unbelievable experience at your practice. Where I showed for the first of multiple future appointments. First, I did my due diligence in identifying an Afro-centric solution for my oral needs and found your practice. The reviews were impressively solid. Unfortunately, I feel as though your Office Manager decided to turn down $1,840 (Treatment Plan Quote) to be a stickler on a $25 policy. Is that a smart business decision or the inability to have customer centric character? The facts are I did reschedule my first appointment due to my wife’s birthday being a conflict. That being stated I spoke with your Office Manager the same day to explain. Not only did I own the issue with him I apologized for the inconvenience realizing you are running a business. He then proceeded to mention I would still incur a $35 missed appointment fee. Got it. I explained I would not choose my oral needs over my wife. My second appointment was also missed due to an… unforeseen auto issue the day before. Despite the unavoidable issue I sent an email early that morning explaining I would reschedule. Today, I showed up with the intent to schedule the complete treatment with your front office. What I don’t understand is how your $25 policy would out rank the $1,840 in money to be received over the next month. Furthermore, the missed opportunity on continual care. What was the opportunity cost lost over $25 for a client that was in contact, provided reasoning and showed for the second scheduled appointment? What other opportunity cost was lost due to negative feedback to friends and family that are looking for a MWBE? Lastly, I paid a $35 cancellation fee, but your website says there’s a $25 fee (See below). Not sure how competent your Office Manager is, but he was there when I mentioned $35 and no objection was made other than “It’s policy”. I would like a refund of $10. All in all, I wanted to send this direct feedback on Linkden to provide specific feedback (Your email is not presented on your website). This same message is being sent in email form to the office & if you don’t receive you should be concerned about internal transparency and the affect of nepotism. Please take this and my online reviews as genuine feedback and not out of spite.