Scheduled with Dr. Narala after being seen during a hospital stay after ER visit. Worst professional experience, medical or otherwise, I've ever had. Prior to seeing the doctor, the primary focus was ensuring that I paid the patient portion of the assumed bill. They were very specific about the amount, how much of my deductible had been met, and how much I needed to pay them before seeing the doctor.
After taking care of the bill and then waiting for about 45 minutes later than my scheduled morning appointment, I was called back and vitals taken. I was then led through all of the hallways until reaching the end and told, "I guess we don't have any open rooms," led back to the vitals area, and told to wait there.
After about 20 minutes, someone noticed me there, asked why I was sitting there and, after taking a look through the office, asked me to follow her to an exam room. As she was closing the door, she said, "We're vey busy today, so it may be a while before the doctor… sees you," and she apologized politely.
About 30 seconds after she closed the door a doctor I'd never seen before came in, welcomed me back (?), and indicated it was good to see me again. I explained that I was a new patient and had never been there before, and I was told, "No, no. Your chart says you're a returning patient."
After working through that, and a very, very, very brief office visit that included only a series of questions followed my editorial remarks, an explanation of how serious my condition is, and that I needed a series of three tests done "immediately...this is very serious."
I was escorted to the part of the office where I was to schedule these new tests, asked to wait at a desk with no one there, and told that someone would be with me when they could. After about ten minutes, the woman at the next desk asked why I was waiting, I explained, and she indicated she would help me.
She also began by noting that the tests needed to be done as soon as we could schedule them, deduced from her computer a very precise amount that I would have to pay out of pocket (she, as before, seemed to know every detail of my insurance, my deductible, my yearly expenses, etc.), and began a conversation about how I would pay for these tests. After assuring her that my medical savings account was sufficient for this, I was told, "I can't schedule your tests right now. Our system is down, but someone will get back in touch with you this afternoon or tomorrow."
I left on a business trip overseas the next afternoon, having heard nothing from the doctor's office. When I returned seven days later, I still had not heard, and left the next day on another business trip. During this second trip, and about two weeks after my office visit, I called the office to see if I could scheduled my "immediate and serious" tests. I was told that they'd already been scheduled. I indicated that I didn't believe they had, but could she give me the dates of the tests. After a few minutes, she agreed that the tests had not been scheduled, and we proceeded to schedule them. I noted that the heart prescriptions I had been given during my hospital stay would run out before the tests, and was told that it would be taken care of.
The following day I was in an airport between flights and got a call that was from the doctor's, so I answered. "I'm calling to schedule your tests. I'm sorry it's been so long." After clarifying that the tests had, in fact, already been scheduled, I asked again about the medications. The woman took my name and pharmacy information, and assured me that they would be waiting when I got back home.
Upon landing in Las Vegas on a Friday evening, I had a voice mail from the PHARMACY telling me that the doctor's office had called and said they would refill the prescriptions because they had been prescribed by the hospital, not one of their own doctors. I asked if I could just not take the meds until after the tests and next office visit, and the pharmacist said, "That wouldn't be a good idea. You have a pretty serious condition." The doctor's office was, of course closed for the weekend, so I was forced to call my family physician at home, noting that I was beginning to become concerned that this cardiologist/practice might not even treat me for MY illness.
My family doctor, who has always been excellent and helpful: (a) worked with the pharmacy to get me meds to make it through a short period of time and (b) helped me get into another cardiologist the following week.
I would NEVER, EVER encourage anyone to see this cardiology practice.
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