Dr. Ching-Hwa Chi, MD

I started with Dr. Chi because he was open to alternate vax schedule as my LO had a VARES reportable vax reaction at 3 months. Dr. Chi was always pleasant when treating my LO. We traveled 30 minutes one way to see him. He does not incorporate much time for Q&A, is not associated with any hospital, but I overlooked these things because he's knowledgeable & thorough. After a year of care with Dr. Chi, he changed his vaccination policy. In effect, the new policy would fire any patients who did not vax according to the CDC schedule. This was fine for me, because we were only 1 vax behind. The office manager gave my husband the memo. The language of the memo insinuated I could discuss & catch up the next visit we had. I got a call 40 days later saying I was late in complying. I called & tried to fix the issue, explaining that I didn't know there was a time limit. The office manager, Heather, acted as if I should know because she claimed she told my husband. I stated that it wasn't on the… memo & if it was important it should've been on there. She talked down to me. I tried to resolve the issue so she gave us 3 days to catch up. She also allowed us a week to get documentation for the exemption. When I confronted her about her ill treatment of me, she continued to bully me & acted as if she hadn't said anything untoward. She was consistently rude & even insulted my relationship with my husband. That's just one tiny example of her unprofessional behavior. I tried to resolve our conversation gone awry. She tried to accuse me of being rude when I confronted her & took no responsibility for her misbehavior. Alternatively, I apologized when she misinterpreted my distress for rudeness & explained that I was anxious because 3 days was a short time to comply. I went to the office 2 days later to comply with the new vax policy. I also had VARES & my last pediatrician's office to fax the info. When I went to this practice, I asked for a copy of my records because Heather threatened that if I didn't comply or get my records in 3 days, the office would charge me $35 to copy them. So I requested a copy in written form, stating that I needed a copy in case my "tenuous relationship with the office manager wasn't resolved." I asked for a formal apology. I was told by Katherine, an office worker, that if I decided to leave due to the new vax policy, we would not be welcome back. I did comply with the policy, but stated I had reservations about staying there because I was mistreated by Heather who had relentlessly bullied me. [I did ask Dr. Chi why he decided to change his policy. He said that it's a liability to treat patients who chose not to vax. He said that we don't decide the schedule, the CDC does. When I reiterated my concern due to my LO's reaction, he backpedaled & said he thought 4 vaccines were too many for one visit. He said he would reduce the amount to 2 vaccines a visit for us, but he could not justify only 1 per visit because it was not cost effective.] I received my LO's papers within a week. I called 2 weeks later to see if I could change my LO's 2 year well visit. Katherine said, according to the system my LO was discharged because I had requested her records. She took my info & had Heather call me back. Heather called back & said, "What's the problem?" I calmly explained that there was obviously a gross miscommunication. I continued by trying to solve any issues & resolve the problem I had with her previously. She just said repeatedly that anyone who gets their records is automatically discharged. As no one had informed me of this arbitrary rule, I tried to discuss a solution. Again, communication broke down with Heather & she began to bully me. She told me that I did not comply with their policy when I had. She lied & said I never provided them with the medical exemption, when Igot both the VAERS report & the previous pediatrician's full records faxed over to them. I said I would fax them again, but she ignored that solution. When I pressed the issue, she quoted a portion of my letter saying "without a formal apology". Heather said she presented Dr. Chi with that [mal] information, that I hadn't given documentation, so he discharged my LO. What she told him was a lie and she manipulated him to discharge us due to her inability to be professional. In effect, Heather runs the show, not Dr. Chi. IF Dr. Chi is aware of her gross mistreatment of his patients it's reprehensible. IF Dr. Chi is not aware, it's because he chooses not to be aware and it's just as reprehensible. In short, find another practice if you're looking for a pediatrician that will treat your child as a person with individual needs & not just as a dollar sign. Say no to bully tactics used to illicit compliance. Find someone who won't leave your child without a care provider based on unclear and constantly changing "rules" that only seem to apply to patients who dare to question the front office. You & your children deserve better.

Dr. Chi is an outstanding time. I have been bringing my 2 kids there for 8 years now and I am still amazed at his knowledge about EVERYTHING! He always has an answer for you, very polite, very easy going. Some people say it is difficult to understand him due to a heavy accent, but if you concentrate on what he is saying (which you should be anyways) its not that difficult to follow. He also updated his policy to requiring that patients are fully vaccinated so if you don't want to follow that schedule then don't come here. Other than that, he is outstanding! Very smart and genuine guy. Many people have complained about the office manager, but she has never given me a hard time before. And Katie, who works the front desk, is simply lovely! Very helpful when you have questions, she always double checks with Dr.Chi before answering, and is such a sweet girl who is easy to talk to. Overall, I highly recomment Dr.Chi!

I feel very fortunate to be able to have Dr. Chi as my daughters pediatrician. Dr. Chi is an excellent doctor. His clinical knowledge and skills are top rate. He is an 'old school' doctor, a trait that I personally love. He makes a diagnosis based on his clinical knowledge and will order tests to confirm, but his diagnosis is always correct. He will spend as much time with you as needed (this may mean a longer wait time, but when it is your turn you appreciate it!) and will always answer your questions thoroughly and make sure you understand what his is talking about. He is great with the kids - always addresses them first and asks them what the issue is involving them in the process. Dr. Chi's staff is wonderful also, they are always helpful and patient with everyone and also very knowledgeable.

I started with Dr. Chi because he was open to alternate vax schedule as my LO had a VARES reportable vax reaction at 3 months. Dr. Chi was always pleasant when treating my LO. We traveled 30 minutes one way to see him. He does not incorporate much time for Q&A, is not associated with any hospital, but I overlooked these things because heâ??s knowledgeable & thorough. After a year of care with Dr. Chi, he changed his vaccination policy. In effect, the new policy would fire any patients who did not vax according to the CDC schedule. This was fine for me, because we were only 1 vax behind. The office manager gave my husband the memo. The language of the memo insinuated I could discuss & catch up the next visit we had. I got a call 40 days later saying I was late in complying. I called & tried to fix the issue, explaining that I didn't know there was a time limit. The office manager, Heather, acted as if I should know because she claimed she told my husband. I stated that it wasn't on… the memo & if it was important it should've been on there. She talked down to me. I tried to resolve the issue so she gave us 3 days to catch up. She also allowed us a week to get documentation for the exemption. When I confronted her about her ill treatment of me, she continued to bully me & acted as if she hadn't said anything untoward. She was consistently rude & even insulted my relationship with my husband. That's just one tiny example of her unprofessional behavior. I tried to resolve our conversation gone awry. She tried to accuse me of being rude when I confronted her & took no responsibility for her misbehavior. Alternatively, I apologized when she misinterpreted my distress for rudeness & explained that I was anxious because 3 days was a short time to comply. I went to the office 2 days later to comply with the new vax policy. I also had VARES & my last pediatricianâ??s office to fax the info. When I went to this practice, I asked for a copy of my records because Heather threatened that if I didn't comply or get my records in 3 days, the office would charge me $35 to copy them. So I requested a copy in written form, stating that I needed a copy in case my "tenuous relationship with the office manager wasn't resolved." I asked for a formal apology. I was told by Katherine, an office worker, that if I decided to leave due to the new vax policy, we would not be welcome back. I did comply with the policy, but stated I had reservations about staying there because I was mistreated by Heather who had relentlessly bullied me. [I did ask Dr. Chi why he decided to change his policy. He said that it's a liability to treat patients who chose not to vax. He said that we donâ??t decide the schedule, the CDC does. When I reiterated my concern due to my LOâ??s reaction, he backpedaled & said he thought 4 vaccines were too many for one visit. He said he would reduce the amount to 2 vaccines a visit for us, but he could not justify only 1 per visit because it was not cost effective.] I received my LOâ??s papers within a week. I called 2 weeks later to see if I could change my LOâ??s 2 year well visit. Katherine said, according to the system my LO was discharged because I had requested her records. She took my info & had Heather call me back. Heather called back & said, "What's the problem?" I calmly explained that there was obviously a gross miscommunication. I continued by trying to solve any issues & resolve the problem I had with her previously. She just said repeatedly that anyone who gets their records is automatically discharged. As no one had informed me of this arbitrary rule, I tried to discuss a solution. Again, communication broke down with Heather & she began to bully me. She told me that I did not comply with their policy when I had. She lied & said I never provided them with the medical exemption, when Igot both the VAERS report & the previous pediatricianâ??s full records faxed over to them. I said I would fax them again, but she ignored that solution. When I pressed the issue, she quoted a portion of my letter saying "without a formal apology". Heather said she presented Dr. Chi with that [mal] information, that I hadn't given documentation, so he discharged my LO. What she told him was a lie and she manipulated him to discharge us due to her inability to be professional. In effect, Heather runs the show, not Dr. Chi. IF Dr. Chi is aware of her gross mistreatment of his patients it's reprehensible. IF Dr. Chi is not aware, it's because he chooses not to be aware and it's just as reprehensible. In short, find another practice if you're looking for a pediatrician that will treat your child as a person with individual needs & not just as a dollar sign. Say no to bully tactics used to illicit compliance. Find someone who won't leave your child without a care provider based on unclear and constantly changing "rules" that only seem to apply to patients who dare to question the front office. You & your children deserve better.

I wouldn't take my 3 children anywhere else.

We �� Dr. Chi! He is conservative and always treats the children with care - knows everyone by name and makes them feel at ease.

Dr Chi is an amazing Pediatrician. He is very thorough and is very patient with explaining his diagnoses. He is very knowledgeable with what is happening in the medical world and he is always available for questions and medical care. One out of four. I give him a five. He is marvelous. We are very fortunate to have him as my daughterâ??s doctor.

Dr. Chi is a consummate professional. He really cares for his patients and recommends the BEST specialists if needed. My son has a milk allergy, which he promptly diagnosed and provided me with the best gastroenterologist for follow-up care. He is always available and answers questions, immediately.

never an issue to get in and see the doctor and he is busy! Very good with my child..she is not afraid to see the dr. Sometimes a little difficult to understand but we simply reask the question

We went to Dr. Chi for 13 years before moving out of state. He is the best! I still call him for advice and trust him immensely. You could always get in to see him when necessary. He'll talk to you on the phone any time - day or night. He confidently diagnosed every odd thing we brought to him. I think he is absolutely amazing!