Dr. Chonghee Lucy Park, MD

Dr. Lucy Park and Resident Paola Hernandez at UI Health, Child & Youth Center 2E, Pediatric Allergy/Pulmonology Clinic, on August 28, 2026. I brought my daughter in for an allergy test after being referred to the clinic by UI Health Urgent Care. My daughter was seen at urgent care on Monday, August 24, 2026, due to a rash outbreak affecting her face, neck, arms, stomach, and legs, accompanied by swollen eyes and itchy skin. They treated her for eczema, but due to a combination of factors, they were unable to determine whether the rash was ringworm, presenting as nummular eczema, or allergic in nature. Because they do not conduct allergy tests at urgent care, we were referred to the Pediatric Allergy/Pulmonology Clinic at UI Health, with an appointment scheduled for Friday, August 28, 2026. This morning, we attended a scheduled appointment for an allergy test, during which we were first seen by Paola Hernandez, a resident. When the appointment began, she asked what brought us in. I… explained that my daughter had been seen at urgent care due to a rash outbreak and that they had referred us to the clinic for an allergy test. However, Paola asked the same question again. I reiterated my explanation, outlining the events that led to our visit to urgent care and the subsequent referral for the allergy test. Paola then displayed visible signs of frustration and continued with the health assessment. During the assessment, I shared the treatment plan that UI Health urgent care had provided for my daughter and informed Paola that the medications I couldn't recall were listed in the UI Health system, as my daughter receives care there. At the end of the assessment, Paola asked if I had any questions. I inquired about the next steps for the allergy test and the timeframe for when we would receive it. Unfortunately, I did not get a response to my questions. Instead, Paola began examining my daughter, and I repeated my questions about the test. Once the exam was completed, Paola did not provide any feedback regarding it but mentioned that she would follow up with her supervisor. Paola and Dr. Park returned to the exam room, where Dr. Park followed up on the reason for our visit. I provided an explanation regarding the situation. Dr. Park then began examining my daughter, assessing her skin rashes and eczema. Afterward, she took a seat to review my daughter’s medical history and current medications. As Dr. Park discussed the medical history provided by Paola, she noted some inaccuracies, which I corrected. Paola stated that my daughter had had a history of eczema since she was a baby and had not started any eczema treatment. I clarified that my daughter had recently begun experiencing skin issues, started treatment, and was seen at UI Health on July 27, 2026, for a school physical, skin issues, and nail fungus. I also informed Dr. Park that the prescribed medication was in my daughter's patient profile, and the only medication she had not received was for foot fungus. Dr. Park then reviewed the notes from my daughter's previous visit and stated that her skin rash was due to eczema and not allergies, concluding that an allergy test was unnecessary. I asserted that I wanted her tested for allergies due to the recent skin outbreak to rule out any allergies we may not be aware of. Additionally, we had been advised to have her tested for allergies by UI Health Urgent Care following her recent visit. Dr. Park raised her voice in response, stating, "Do you understand that eczema is not correlated to allergies?" I matched her raised voice, responding, "Just because you think she does not need an allergy test due to eczema does not mean she does not have allergies. I would prefer to see another provider; we do not have to continue this conversation." Dr. Park then stood over me and yelled, "You can see another provider, and you can reschedule." I stood up and raised my voice, asking for a supervisor because Dr. Park's behavior was aggressiv

THEY NEVER ANSWER THE PHONES!!!!!!!!!!!!!!!!!

POOR CUSTOMER SERVICE.RECEPTIONISTS NOT PROFESSIONAL AND LEAVES PEOPLE ON HOLD FOR TO LONG.