Dr. Dilcia I Hernandez Santana, MD

Dr Santana was very professional and courteous She took time to assess my condition and took the appropriate steps to alleviate my distress. I left Cano health confident that I made the right choice.

I saw Dr Dilcia Hernandez at Cano health for a womens related infection. She performed a culture to test for vaginitis/yeast. She asked me if I wanted also a Pap smear and I agreed. She told me to return to Cano in one week to discuss the results from the Pap and vaginitis culture. I went into Cano to see Dr Hernandez today for the results and she told me I had no infection from the vaginitis culture. She said I have an abnormal papsmear. I told her I couldn’t believe I have no infection because I have such bad symptoms and it doesn’t feel right. She told me the symptoms were maybe from the abnormal Pap smear. She gave me a referral to see a gynecologist for the abnormal Pap. I checked out with the front desk and asked the check out lady if she could print me the abnormal Pap so I can show my Gyno. The front desk lady accidentally printed out all of my test results and told me keep all of them for my records. When I got home my husband and I were looking at my results and saw that… labcorp reported that they never received the vaginitis culture and that the vaginitis culture was not performed. Dr Hernandez lied to me and didn’t reveal to me that the labcorp didn’t perform the test. She hid the information and lied that I have no infection when she knew that it was never performed and clearly she has no way to know or not if I have an infection without the culture result. She had no care for me when I told her my symptoms were really bad and that I couldn’t believe there was no infection. I feel violated and very upset that she lied to me and that she doesn’t care about my well-being as a patient/person I trusted her as a physician and I wouldn’t of ever found out the test wasn’t performed if I didn’t ask the lady checking me out for my Pap smear results. If this doctor would lie to me and leave me in such discomfort then she could do this to anyone. This is malpractice and unethical. I’ve never experienced anything like this from a doctor.

Dr. Hernadez is very professional and proactive. She partners with her patient to reach health goals.