Dr. Angelo Etienne Gousse, MD

I called his office to set up an appointment for an AUS implant surgery. None of the numbers answered and I did try to call every day for almost a week. Today, I was finally able to speak with a person who HUNG UP on me when I expressed the fact that I?m trying to get a hold of the Office for over a week with no answer and no reply to my email to make an appointment. Extremely professional for a medical office. She responded ?you got me now what do you want?? ?Do you want to make an appointment ?? With no explanation why they don?t answer the phone, would not return my call, or even reply to my email to make an appointment. I do not know the physician?s skills, but this should be a very big red flag for any patient.

Experience 1) My FIRST visit to Gouse Urology they charged me at the front desk 200.00 co pay when in fact my insurance company details all say that my co pay is 100.00. I asked the front desk WHY and they couldn't furnish me with an explanation. I complained and lodged a formal complaint with my insurance company. Experience 2) I arranged to have a teleconference call for later that same day with the Office Manager and she instructed me to stand by for the incoming call later that same day. NEVER got the call. When I called them to ask why the entire office was gone for the day and the operator couldn't help me. Experience 3) I made another appointment and confirmed it the day prior for the next day Tele Conference call. They were quick to take my Co Pay and told me to hang up for an incoming call to discuss my blood test results and I should be getting a call in a few minutes. Once again I got no phone call so when I call back the office was gone and the young lady who answered the… phone had no clue as to what I was talking about. I immediately contacted my insurance company and tell them about the complete ineptness of this of this offic and the fraudulent billing that occurred without any services rendered. I highly suggest that you seek better MORE PROFESSIONAL treatment at a better run, more professional office. THIS PRACTICE is for people who are comfortable with poor substandard performance. I am informing all my friends and warning them.

Had an agreed upon Schduled tele Conference with the office for later on today and when i called the office personnel was gone and the young woman who answered the phone had no clue as to what i was talking about. Also, my insurance requires a 100.00 Co Pay but i was charged 200.000 at the front desk despite my telling them that i was supposed to be charged 100.00. The office practice seems confused and the young kids there have no clue what is going on. I am changing my Urologist. This place is very UNprofessional.

I came in to see Dr. Gousse, because I was having a sudden issue with retention. I was never told over the phone that I would not be seeing the actual doctor. I was scheduled with an assistant who hardly spoke and was not fully trained to place a Catheter. I was asked to wait an hour for Dr. Gousse to get out of surgery, in order for him to place a Catheter in me. I was asked to return in 4 days, I thought I would finally be able to speak with the actual Doctor, again I was scheduled with an assistant. Be aware that this office is run by assistants while Dr. Gousse spends the entire day out doing surgeries. Aside from that the assistant gave me wrong information, scared me and told me I would need to self catheter my entire life. They were completely wrong. I went to see an actual Urologist and they were able to run all the appropriate tests on me and with a tiny procedure in office I was cured. Anyone needing immediate help book an appt at a different office with an actual Urologist!

Dr. Angelo E. Gousse performed a surgery on my father, the only time he saw him was during consultation as a new pt for surgery. After the surgery he did not bother to f/u with him, even when we requested. My dad had complications, and still did not bother to see me. We would not recommend him. He get you in the door, and leaves you to see the other doctors.

I met with Dr.Gousse who appears very caring and with a low key approach. He knows what he is doing and because of that I felt very comfortable and at ease.

I met with Dr.Gousse who appears very caring and with a low key approach. He knows what he is doing and because of that I felt very comfortable and at ease.

Very pleased with the professionalism.

Excellent urologist, I got the best care that I wanted to have. Dr. Gousse took care of me like a family member. I came with my son who wanted to know exactly what will the plan of care. Dr. Gousse was able to schedule for surgery due to the emergency situation I was facing. The surgery went well and with great improvement.

The office is clean and neat and the front desk girl very useful to get referral when I needed one. Dr. Gousse took my history and listen to me in great detail. I had surgery and I went home the same day with minor pain. I was able to resume my activities after one week. I am doing fine, thanks Dr. Gousse.