Dr. Jay Hyun Kim, MD

I fully recommend they are all wonderful Dr. Kim and Dr. Talluri are very professional I'm fully pleased

Dr. Kim is nice but unfortunately I can't say the same for some of the girls in his office. 1, To start with Helen didn't send my prescription to the right insurance even though I tried to give her the insurance information she was stern that she knew where to send it. That's why I was getting calls about my medication from a company I wasn't familiar with. The prescription they finally sent to my insurance didn't have all the information on it so they requested the additional information but weeks later still received nothing. When doing a three way call with Helen (Hollywood office) and my insurance co. trying to get everything straightened out Helen was informed that they would need a pre-authorization. Helen refused to get a pre-authorization for my medication. They explained it would be a quicker process so I would get my medication sooner. She said No. After several calls Helen then claimed she doesn't handle the prescriptions even though in previous conversations she… stated that she sent it to the insurance. Helen promised that Georgina or Tanya in the Aventura office would call me but I never received a call from either one. I had to keep calling to finally get his prescription sent correctly to the insurance co. I'm suppose to see Dr. Kim after being on the medication for 90 days. When I told Helen that I wouldn't be able to make that appt because it's taking so long to get my medications she didn't care. She just said ok. She didn't care and wasn't going to help me get my medication by doing what the insurance was asking of them. 2. Then I get a letter from my insurance letting me know Dr. Kim overcharged me for the visit. Helen told me to call Caroline in Miami Shores office. I have called her 4 times and she just keeps saying that the VP of Operations does refunds and she's out of town. She will email her. It has been almost 2 months since they were paid from the insurance and even though they admit they overcharged me they will not refund me the over payment. Caroline said it's up to me to keep contacting her because she doesn't have time to call patients. I told her she doesn't have to call me but instead she should be keeping in contact with the VP of Operations to make sure I get my refund. Apparently that's not her job. 3. I called Helen asking for a medication and it took her over a week to get back to me. Even when she did she called me at closing time on a Friday and told me to call her on Monday. I called Helen a week ago to leave a message for Dr. Kim to call me but haven't heard from him. I guess he doesn't care either. My last resort was to talk to him directly but since he doesn't care to return my call then I guess it's time to find a new doctor. I will let my insurance co. know that they are over charging and not refunding the difference back to their clients.

Dr. Kim is nice but unfortunately I can't say the same for some of the girls in his office. 1, To start with Helen didn't send my prescription to the right insurance even though I tried to give her the insurance information she was stern that she knew where to send it. That's why I was getting calls about my medication from a company I wasn't familiar with. The prescription they finally sent to my insurance didn't have all the information on it so they requested the additional information but weeks later still received nothing. When doing a three way call with Helen (Hollywood office) and my insurance co. trying to get everything straightened out Helen was informed that they would need a pre-authorization. Helen refused to get a pre-authorization for my medication. They explained it would be a quicker process so I would get my medication sooner. She said No. After several calls Helen then claimed she doesn't handle the prescriptions even though in previous conversations she… stated that she sent it to the insurance. Helen promised that Georgina or Tanya in the Aventura office would call me but I never received a call from either one. I had to keep calling to finally get his prescription sent correctly to the insurance co. I'm suppose to see Dr. Kim after being on the medication for 90 days. When I told Helen that I wouldn't be able to make that appt because it's taking so long to get my medications she didn't care. She just said ok. She didn't care and wasn't going to help me get my medication by doing what the insurance was asking of them. 2. Then I get a letter from my insurance letting me know Dr. Kim overcharged me for the visit. Helen told me to call Caroline in Miami Shores office. I have called her 4 times and she just keeps saying that the VP of Operations does refunds and she's out of town. She will email her. It has been almost 2 months since they were paid from the insurance and even though they admit they overcharged me they will not refund me the over payment. Caroline said it's up to me to keep contacting her because she doesn't have time to call patients. I told her she doesn't have to call me but instead she should be keeping in contact with the VP of Operations to make sure I get my refund. Apparently that's not her job. 3. I called Helen asking for a medication and it took her over a week to get back to me. Even when she did she called me at closing time on a Friday and told me to call her on Monday. I called Helen a week ago to leave a message for Dr. Kim to call me but haven't heard from him. I guess he doesn't care either. My last resort was to talk to him directly but since he doesn't care to return my call then I guess it's time to find a new doctor. I will let my insurance co. know that they are over charging and not refunding the difference back to their clients.

Dr. Kim performed robotic surgery on me at Memorial Regional Hospital and only stayed 3 days. I was back to my routine home activities in 2 weeks. Excellent experience if you have to hae surgery.

He is kind, he preformed a procedure on me & it was successful - I called an after hours emergency # & he himself returned the call within 15 minutes - I wish he could be my primary but I have to settle for my Urologist.