Dr. Thomas Gerald Cioce, DO

? One Star – Concerns Regarding Communication, Professionalism, and Patient Experience I am a healthcare professional with over 39 years of experience, and it is very uncommon for me to write a negative public review. However, based on multiple firsthand experiences, I feel it is important to share my concerns regarding this practice. I have been a patient of Dr. Thomas Cioce for several years and typically only see him for routine care. Approximately two months ago, I scheduled an appointment for medical clearance for surgery. During that visit, Dr. Cioce questioned why I was seeing him rather than a nurse practitioner. After I explained that I required physician clearance, the visit felt rushed and dismissive and lasted only a few minutes. On December 29, 2025, my 74-year-old husband developed a fever and cough. I contacted the office to schedule an appointment and spoke with Ellen, a member of the front office staff. I was advised to take my husband to the emergency room. I… explained that this was not a life-threatening emergency and that we were seeking evaluation through his primary care provider. An appointment was eventually scheduled, and my husband tested positive for COVID-19 and received treatment. Later that same day, after I developed similar symptoms, I contacted the office seeking guidance. I was informed that no appointments were available and was advised to seek care elsewhere. When I attempted to explain my symptoms and recent exposure, the call was ended by the staff member. I called back on two additional occasions and was hung up on each time after being told no appointments were available. Being repeatedly hung up on while ill and seeking guidance from one’s primary care office is unacceptable. As a result, I was forced to seek care at an urgent care center, where I waited four hours to be seen. Notably, the first question I was asked upon arrival was, “Why didn’t your primary care doctor see you?” This situation was entirely preventable and reflects poorly on the coordination and accessibility of care at this practice. The only reason I have continued care at this practice is due to Amber, the nurse practitioner, who has consistently demonstrated professionalism, compassion, and thorough care. My concerns do not reflect her performance. I strongly recommend that Dr. Cioce and the front office staff receive customer service and patient-communication training. If individuals are unable or unwilling to treat patients with basic courtesy and professionalism, they should reconsider working in a patient-facing healthcare role. I also attempted to escalate these concerns within the organization but was unable to obtain clear information regarding corporate leadership or the corporate office. I encourage anyone reading this review to contact the office directly to understand the communication challenges firsthand. My intent in writing this review is to provide factual feedback and to encourage meaningful improvements in professionalism, communication, and patient care.

I first visited Dr. Cioce in 2014 based on a referral from a friend. My friend's whole family uses him for their GP. Luckily I do not need to see the Dr. very often but when I go to Dr. Cioce he listens to my concerns and answers all my questions and provides an accurate diagnosis. What I like the most is the easy referral process. I have bone spurs on my cervical vertebrae and he sent me immediately for xrays and gave me a referral to a chiro. The chiro is in the same building so I went right up there to make the appointment. Ive not ever had a bad experience here.... from front desk to support staff the office of Dr. Cioce is professional and courteous. I would recommend them for sure.

Get ready to get swindled. He will inflate your bill any way he can and he's a second-rate doc. Stay away from this guy.

I visited Dr. Cioce over a month ago about some stomach issues that have become too much to manage. He recommended an ultrasound. Why? To rule out mono. I'm not sure if he didn't listen to me when I said that I've had these troubles for 11 years, or if this doctor actually believes that I might have had mono for the past 11 years. It ended up costing my insurance a grand and it cost me $200 out of pocket... to find out that I haven't had mono for 11 years. Thanks for nothing. What's even worse is that he never contacted me after these "results." I called several times and only got connected to the staff who basically told me that he couldn't do anything else to help me. What a waste. Avoid this doctor at all costs... because it will cost you- a lot.

Not courteous from front desk right down to the doctor ALL staff non professional, the doctor ought to learn how to greet patients and introduce himself for starters. Poor attitude throughtout the office....the doctor kept us waiting while he schmoozed with pharmaceutical reps in the hallway. As for medical care...sub par which is really sad someone like this could even get a degree. No wonder the waiting room was empty

My whole family sees Dr. Tom! He is absolutely wonderful! The staff is fantastic too! I highly recommend them!

Im a 52 year old male.Dr.Cioce is the best doctor I have had in the last 20 years.He listens and dose not talk to you like he is smarter than you.HE IS A FANTASTIC Dr.

Moved to the Morristown area just about a year ago, and I asked for a good family physician for me and my family. His name kept coming up. Top notch, easy referral process, Straight forward, and gets results quickly. I Highly Recommend Morristown Medical Group for all your medical needs.