Dr. Thomas Schneider

Interaction with the office is horribly unprofessional. The person answering the phone was rude, hateful and demanding to the point she needed to be taken down for it. Just because you are the provider's wife doesn't give you carte blanche to order other staff, speak in a condescending tone and be rude. WAKE UP. You are in customer service even if you don't know it. At least make the attempt to be professional.

2nd visit after CT scan and breathing test was diagnosed with IPF. Husband asked what was the progression and pattern of the disease. Response: 3-5 year life expectancy. That was not a professional way to answer the question as we had NO idea it was that serious. An explanation of the why the disease progresses and a more gentle approach would have been best. More breathing testing done. Saw him yesterday for follow up. Rude, did not like questions, told us WE TOOK AN HOUR of his time at the last visit, and if we did not like his answer to the question DON'T ASK! I told the doctor there would have been a better way of explaining the disease other than telling a patient on the 2nd visit they were going to die in 3-5 years! Other feedback for this doctor has shown to be the same as our experience. We are seeking another doctor in the area as well as Duke. We do not know if his diagnosis is accurate so I can't give feedback on that. However in 3 office visits there was only 1 other… patient in his office the entire time - tells me he's possibly not so great!

Arrogant, unhelpful, unwilling to answer questions. In a hurry to rush me out of his office and irritated when asked to explain MRI results.