Dr. Edward R Sweetser, MD

THIS PLACE IS A CIRCUS! Most often than not it’s not the doctor, but the staff’s, competency. But then it seems in this case this office is so super busy that the office can’t deal with your requests appropriately, or with compassion, because the doctor has taken on too much. To be on hold for countless minutes, to call and call and no answer, for them to say another person will contact you as that’s the protocol, yet they fail to explain why so much delay. The doctor is really in charge, or his administrative person m, to keep the office flowing AND to keep good customer care. We do have insurance and expect some kind of human product in return. I just wanted to make an appointment! We do understand they have other patients. When you explain your son just hit a mule deer last night on a motorcycle and has fractures, the response is to put you on hold, then that is when you need to reassess your office procedures and staffing. I’m sure his staff is competent but it gets to be… mechanical and inefficient when the person answering the phone does not have a few words to empathize your situation. Plus we were following hospital orders. I called the hospital, they intervened, and got us into a different office as a new patient! The woman that answered this other doctor’s office listened with some compassion and the doctor, not MountainView associated like Dr. Sweetser, took us in the next day no question!

Dr. Sweetser replaced my left hip and did an awesome job. I have had no problems and everything went so well. I have recommended him to as many folks as I hear need a Dr. such as he.